Manager, Medical Imaging Support Services

2 weeks ago

Toronto, Canada North York General Hospital Full time

Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.
Position Summary
Manager, Medical Imaging Support Services & Systems
Reporting to the Director of Clinical Diagnostics, your goal in this role is to manage the day-to-day operational and clinical excellence of the Medical Imaging Department through effective critical thinking, relationship-building and communication with both Hospital partners and department staff. You will facilitate the provision of an outstanding diagnostic service, and patient and family experience within the Medical Imaging Department. The Manager is responsible for supporting the development of a high-performance team, ensuring the delivery of high quality and safe care for patients and families, and a healthy work environment for staff, physicians, and volunteers. The Manager brings a high level of operational expertise and leadership skills to a diverse team. You will take on the shared responsibility for ensuring that health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers, and families. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation.

This role assists the Program Director in supporting the development and implementation of strategic and operational initiatives focused on improving MI information technology, patient booking and registration services at NYGH. Additionally, the Manager, Medical Imaging Support Services & Systems will take on a leadership role in enhancing MI system utilization management through collaboration with all Clinical Programs, and supporting various business analyses.

**The best Managers are**:

- Flexible - they embrace the challenge of problem solving in a fast paced environment, and are eager to engage with new challenges every single day
- Leaders - they understand that true leadership is not about telling people what to do - it’s about collaboration, consensus-building and true team engagement
- Great Communicators - they communicate effectively with colleagues, staff, volunteers and families. Information flows freely, allowing their team to operate at a high level, and their patients to feel cared for and secure. They respect privacy and confidentiality
- Decisive - at the end of the day, they have the ability to make the big decisions, to take ownership of their actions, and work in the best interests of the hospital as a whole
- Safety Conscious - they know that keeping everyone safe and healthy is the highest priority, and follow all H&S policies and guidelines to provide a healthy environment for patients, staff, physicians, volunteers and families

On a practical level, you will

To lead, support, guide, plan, coordinate, and oversee the day-to-day operations of the PACS division, Booking, Registration and Film Library while providing support for all modalities and monitoring imaging wait times (e.g., WTIS & OBSP performance)

Ensure a high level of customer service by all Medical Imaging PACS and clerical team members to users within the organization professionally and efficiently. Develop action plans and identification of any barriers to improvements

Support strategic information systems, patient registration and bookings initiatives and projects across the MI Department

Work with Clinical Programs and Ordering Physicians on clinical service planning, physician impact analyses, and MI systems utilization management to ensure integrated program planning and service delivery

Work with Finance Consultancy Team on MI finances, budget, case costing and volumes

On-call duties required

Promote best practices and evidence-based practices through the implementation of initiatives that are aligned with the organization’s strategic direction

Manage on a day-to-day basis the physical, financial and human resources of the team in line with the mission, vision, values and strategic direction of the organization

Maintain compliance with required Health & Safety, environmental and other legislative requirements

B

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