Clinical Content Specialist, Genetic Counsellor

1 month ago

Ottawa, Canada CHEO Full time

Compensation Pay Range:
$46.59-$57.21

**Job Description**:
The Clinical Content Specialist oversees and coordinates the alignment and implementation of clinical and/or technical programs and associated processes. They develop the communication, engagement, adoption and change management strategies for the implementation and maintenance of new provincial clinical care systems and the supporting technology. They have deep clinical knowledge of the relevant clinical program in order to lead the provincial adoption of new systems to support the delivery of clinical care. They are the prime liaison between clinical and technical experts and the broader community of practice. The Clinical Content Specialist is responsible for maintaining communication and engagement with a variety of stakeholders and ensuring that all parties are working together; generates buy-in and participation on projects from all provincial parties and resolves conflicts where necessary using sophisticated facilitation skills.

NSO is specifically looking to fill the skill set of a genetic counsellor to support the molecular laboratory in screening and diagnostic reporting workflows.
- Acts as clinical champion by advocating for improved health outcomes by coordinating and communicating clinical and/or technical system implementation plans to stakeholders to increase adoption, support high quality data and drive timely decision making
- Uses their understanding of clinician and patient experience to inform the implementation of new clinical systems and/or technology
- Interpretation of genomic variants detected through molecular screening and diagnostics at NSO
- Provide consultation services to clients and health care providers regarding molecular diagnostic and newborn screening results
- Ensure prompt and appropriate response to positive and/or equivocal newborn screening or diagnostic results
- Serve as a resource and provide education about newborn screening and molecular diagnostics
- Complete chart documentation, database updates and consultation letters to patients and referring MDs to summarize next steps and recommendations.
- Provide necessary ongoing support and education to patients and families; identify current sources of educational materials, support groups and other community linkages.
- Liaise with colleagues, internal and external health care providers and other groups to ensure continuity of care through counselling, testing, results and follow-up.
- Ensure enhancements meet the needs of the user community and report concerns or issues where the solution is not user friendly, reduces workload, relevant to the needs and a risk to adoption.
- Develops a communication framework and comprehensive educational plan to assist with change management of stakeholders
- Identifies and addresses project risks associated with information access, workflows, timeliness and quality and develops mitigation strategies with the support of management.
- Delivers presentations and demonstrations at stakeholder sites related to new clinical systems and/or technology: presented to front-line staff, management and executive Leadership
- Manages the process of knowledge translation related to new clinical systems and/or technology and front line/management staff
- Works with the medical / scientific staff and/or program management to set priorities and deliverables, identify dependencies and resource requirements, evaluate performance, monitor specific results and identify ways to eliminate causes of unsatisfactory performance
- Uses multiple methods of engagement to provide education, training and communications to participating organizations and stakeholders.
- Assists in development and implementation of guidelines, policies, procedures and protocols
- Participates in additional clinical, administrative, and research activities as required
- Participates in ongoing development. Maintains and monitors quality assurance practices to continuously improve the quality of data. Provides support to hospitals, midwifery practices and other stakeholders to ensure timely, reliable, valid and usable data.

QUALIFICATIONS
- Criminal Record Check (PRC) (Essential)
- Professional Clinical designation in Genetic Counselling or 10 years of related experience (Essential)
- Bilingualism (English/French) (preferred)
- Comprehensively use computer technology and equipment; proficiency in MS Office suite (Essential)
- Demonstrates exceptional analytical and facilitation skills (Essential)
- Deal effectively with internal and external stakeholders (Essential)
- Experience and knowledge of health systems, and healthcare delivery in Ontario. (Essential)
- Capacity to communicate orally & verbally to a wide range of audiences (Essential)
- Establish positive work environment and high performing team standards (Essential)
- Good organizational skills/ project management and use of different tools (Essential)

CHEO values diversity and is an equal opportunity employe

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