Water Treatment Field Service Technician

13 hours ago

Brampton, Canada Chemtech Water Technologies Ltd. Full time

Chemtech, is one of the leading Industrial Water Treatment Company in Ontario and we are happy to say, we are growing rapidly and currently has an excellent opportunity for few more experience **Industrial Water Treatment Field Technician** within our Chemtech team in supporting us across Ontario. If you are an Experienced and dedicated Specialist with a proven track record of success we invite you to apply. This is your opportunity to join a growing company offering competitive base salary and additional benefits.

**Main Responsibilities**:

- Conduct Field Testing and Analysis of customer systems
- Support district sales in the handling of Company’s program service calls on existing products and services, and assist in the correction of any problem areas.
- Assess on-site field problems and operate required testing equipment in order to return systems to customer conformance.
- Coordinate and manage replacement parts and programs to the individual manufacturing plants in order to ensure the availability of components as needed.
- Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
- Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
- Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
- Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
- Provide installation, resource and services on a project request basis necessary to satisfy the needs of the customer. Including field surveys, installation checklists, rollout support services, etc.
- Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
- Seek to keep abreast of the latest industry advances through continuous education.
- Supports and is committed to Chemtech’s Quality Improvement Process and the guiding principles of Responsible Care®.
- CMV (Create and Maintain Value) documentation compliance at selected district customer sites, and Chemtech Key Accounts.
- Promptly reports every incident, accident, injury, or applicable near miss to supervisory personnel.

**Territory**: greater Toronto Area, across Ontario (territory Base) including travel throughout Toronto, Burlington, Oakville, London, Northern Region and surrounding areas.

**Basic/Minimum Qualifications**:

- Technical Degree or post secondary Diploma with industry experience
- Must have a valid Driver’s License and acceptable Motor Vehicle and Good Driving Record
- Able to comfortably lift/carry 50 pounds

**Preferred Qualifications**:

- Bachelor’s Degree, Chemical Engineering Preferred
- 2+ years of successful technical service or field sales support experience is considered an asset
- Experience working with MS Excel Spreadsheets
- Must have a strong mechanical aptitude
- Water treatment or specialty chemical industry experience
- Working knowledge of boilers, cooling towers, and HVAC and Glycol treatment systems.
- Must be capable to perform chemical cleaning.
- History of working in a field that required autonomy and self-motivation
- Prior experience that required excellent communication skills
- Prior experience that required excellent organizational skills
- Prior experience that demonstrates a strong work ethic and ability to multi-task

**Job Types**: Full-time, Permanent, Apprenticeship

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Commission pay
- Overtime pay
- Retention bonus

**Benefits**:

- Dental care
- Extended health care
- Language training provided
- Life insurance
- Vision care

Flexible language requirement:

- English not required
- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

**Language**:

- English (preferred)

Licence/Certification:

- Class G Licence (preferred)

Work Location: Hybrid remote in Brampton, ON L6T 5G6

Application deadline: 2025-01-15
Expected start date: 2025-01-02

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