Manager, Customer Support

4 days ago


Regina, Canada Calian Agriculture Full time

**Customer Support Manager**

Are you a self-motivated, enthusiastic, team-oriented individual who is passionate and thrives in a fast-moving high growth environment? If this describes you, Calian Agriculture Ltd. has an immediate opening for a full-time Customer Support Manager to join our dynamic team. Putting the customer relationship first, you will be primarily responsible to lead a team that supports our customers in resolving issues in a timely and efficient manner.

We offer a competitive compensation and benefits package, a paid volunteer day, team events, personal development opportunities and a fun and enthusiastic team of dedicated individuals

**What will you be doing?**
- Understanding and providing input into our strategic business plans
- Develop strategies to promote client retention and loyalty
- In collaboration with the Director, Customer Success, develop goals and corporate scorecard measurements for evaluating the success of the Customer Support Team
- Reporting on metrics to the Senior Leadership Team
- Regularly partner with other leaders ensuring alignment that supports overall business priorities
- Handle complex and/or escalated issues to ensure resolution is reached in a timely manner and in alignment with corporate scorecard objectives
- Manage prioritization, escalation and resolution of support incidents
- Improving and maintaining customer support tools, processes and knowledge databases
- Work with the Business Development Team, Product and Marketing Teams to ensure product documentation and guides are up to date and available to our customers/dealers

**What skills will you have?**
- University Bachelor’s degree or equivalent experience
- At least five to ten years experience leading a team
- Excellent communication and problem-solving skills
- Superior customer services skills with external and internal customers
- Able to multitask and prioritize work regularly
- Independently motivated, taking on tasks and duties without immediate direction
- Strong interpersonal skills
- Tech savvy, proficient in Word, Excel and PowerPoint, and Teams
- Other assets would include a background in Agriculture, experience with HubSpot (or similar CRM tools), and an intermediate knowledge of SQL

Calian Agriculture is a Regina, Saskatchewan based, ISO 9001:2015 certified manufacturer and provider of innovative services and solutions for the Ag-Tech industry. We are proud part of the Calian Group of companies. Our company values include **Integrity, Innovation, Teamwork and Commitment. **We have a caring culture where the health, safety, and well-being of our employees is a priority.

**Salary**: $75,000 to $105,000

**Benefits**:

- Company events Free parking
- Life insurance Flexible work arrangement
- Health & dental care Paid time off
- Short-term disability and long-term disability Employee Share Purchase Plan
- Employee Assistance Program On site gym



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