Manager, Member Education

3 weeks ago

Toronto, Canada CSA Group Full time

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
Manager, Member Education & Committee Services

Division/Dept: Standards Membership and Services

The Manager, Member Services Education & Committee Services position defines, develops and delivers Standards Development-related educational/training programs and services for CSA members, standards development staff and key external interest groups. They create and implement CSA membership initiatives to meet the strategic objectives to address member recruitment, outreach, recognition and retention.- Responsible for managing the member programs (YP, consumer, students, DEI)- Develops, manages and delivers standards member training and other educational services- Supports activities related to recruitment, onboarding, engagement, retention and recognition of members- Engages with staff, members, and external interests to provide guidance and direction on standards development process and committee management- Outreaches to external interests to promote standards and address public queries- Supports in review of member database, monitoring and reporting

Principal Duties & Responsibilities

Understanding the Business- Responsible for managing member programs, particularly in relation to developing and implementing initiatives for member recognition, recruitment and training. Supports and assists project managers with committee member recruitment, recognition and training initiatives- Manages and delivers member/chair training modules either in person or via Webex. This includes setting scheduled member training sessions throughout the year, providing ad-hoc specific training requirements upon requests from Program areas and compilation of all the member orientation and welcome materials- Develops the content for communication materials on Member Training programs. This includes member orientation materials, training aids, procedural documentations, presentations, website promotions and member correspondence- Conducts research and analysis of standards development education needs for committee members, chairs and staff that align with Directives Series 2 and Directives 3.1 Project Management Handbook. This includes identification of gaps in knowledge, skills, and competencies to further refine member training programs and new products such as games-based technology- Provides support and guidance on the following member activities- Member recruitment- Member on-boarding activities, issues, and processes- Membership monitoring and data integrity- Member development and training- Member recognition planning- DEI strategies- Liaises with committee members, external interests and standards development staff to help coordinate and facilitate outreach and networking links

Working Well with Others-
- Develops and maintains credibility and trust externally with a wide and diverse audience of key members and external interests.- Assists with customer, member and public queries on standards.- Assesses incoming committee membership requests from the public and existing members and directing these to the appropriate program area for consideration and suitable matching.

Delivering Results- Supports strategies, plans, and tactics to drive member growth, engagement and participation.- Manages member programs and services promoting diversity, inclusion, and equity throughout the membership and committee activities.- Actively engages in members recruitment and outreach, onboarding and onboarding, and training.- Develops and delivers training to members and standards staff, ensuring continuous learning and- Monitors, manages and reports on CSA membership, member data, engagement, feedback survey, complaints.- Ensures methodologies, operating procedures, tools and resources are in place for staff and members.

Preferred Education & Experience- Undergraduate University degree in Education, Business or, Certification in the field of educational design, adult education or, training & development- 5 years or more experience in a business or not-for-profit environment, with specific evidence of management skills- Knowledge and experience with membership and associat

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