Front Office Manager

2 months ago

Clearwater, Canada Alpine Meadows Lakeside Resort Full time

***:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

**FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES**:

- Trains, cross -trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluates the job performance if each front office employee.
- Maintains working relationships and communicates with all departments.
- Maintains master key control.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Always wears the proper uniform. Requires all front office employees to always wear proper uniforms.
- Upholds the resorts commitment to hospitality.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. flash report, allowance etc.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all resort policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Ensure that employees are, always, attentive, friendly, helpful, and courteous to all guest’s managers and other employees.
- Monitor all V.I.P 's special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front office logbook and Guest feedback forms daily.
- Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
- Perform other duties as requested by management.

**PREREQUISITIES**:
**EDUCATION**:
Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.

**EXPERIENCE**:
Minimum of one year of resort front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

**Salary**: $45,000.00-$50,000.00 per year

Schedule:

- 8 hour shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Clearwater, BC V0E 1N2 (required)

Ability to Relocate:

- Clearwater, BC V0E 1N2: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-15
Expected start date: 2024-04-01

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