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Resources Specialist, Materials Management

1 month ago

Ottawa, Canada Multiview Corporation Full time

**Resource Specialist, Materials Management - Tier 2 (Remote within Canada)**

Reporting to the Senior Manager of Client Support, the** Resource Specialist, Materials Management** will be responsible for providing front-line support to clients on escalated technical issues and queries on Multiview Financial software.

***

The responsibility will include, but not limited to:

- Embracing the company culture of client obsessed and taking pride in providing the best customer service to our clients, focused on Materials Management
- You will support and provide training to those who represent the face of Multiview
- Support the roll-out of new product releases to our client

**WHAT WE ARE LOOKING FOR**:
At Multiview, we are client-obsessed. Being tech-savvy with great communication and problem-solving skills are really important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

If this sounds like you, read on

**WHAT YOU WILL DO**:

- Provide quality support to our Client Support, Implementation, Client Success teams and our clients
- Identify, investigate and troubleshoot client inquiries to provide appropriate solutions and alternatives to achieve quality results and high client satisfaction
- Manage all correspondence with clients and staff in the helpdesk ticketing system
- Support the roll-out of new product releases to Multiview’s client base focused on Materials Management
- Effectively document support incidents and escalate to the appropriate parties as needed
- Proactively assist the team to help grow our knowledge base through development of impactful documents, videos and how to guides
- Continuous product learning of our Multiview Financial software
- Experience demonstrating Multiview’s core values, building, and advancing the reputation of the company and its clients

**_ Key Relationships:_**
- Manager, Client Success
- Client Success team
- Multiview Clients

**_ Work Environment:_**
- Work independently with mínimal supervision
- Extensive collaboration with team members and other departments
- Remote work option

**COMPETENCIES PORTFOLIO**:

- **Client Service** - This role influences 100% of all client experience who purchase Multiview Financial Software. Understanding how to derive expected outcomes and offer best practice technical recommendations to achieve those outcomes with Multiview software is vital to this role
- **Technical Skills** - Sound knowledge of Materials Management systems and processes is required to perform the role competently. The incumbent must be comfortable using the technology and be able to explain it to others. This level of expertise is gained through progressive on the job experience.
- **Teamwork** - works with multiple teams cross-functionally, and must know how to effectively address the needs of each team while always keeping the client’s outcomes as the driver
- **Problem solving** - Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the job
- **Interpersonal Skills** - Ability to effectively communicate and work with various team members both internally and externally. Strong verbal communication skills are required
- **Organization** - Ability to handle multiple initiatives simultaneously to meet deadlines and prioritize tasks to ensure the smooth client support experience and operational excellence
- **Action-Oriented** - Enjoys working hard smart; is action-oriented and full of energy for taking initiatives

**KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIREMENTS**:

- University Degree or College Diploma with a major in Accounting, Commerce or relevant experience
- **Experience Level: 2-5 years** of experience in Materials Management
- Excellent communication skills, both written and verbal, with the ability to listen, understand, educate, and influence
- Excellent problem solving, analytical skills and practices sound judgment when making decisions
- Proven success with stakeholder engagement and relationship management at all levels
- Ability to work both collaboratively in a team environment and independently with little supervision
- Willingness to be coached, mentored, and driven to reach your fullest potential
- Experience effectively representing Multiview’s values, building and advancing the reputation of the company and its clients

**WHAT WE WOULD LOVE TO SEE?**
- Prior experience working in a SaaS environment is considered an asset
- Knowledge of accounting and financial management practices is considered an asset
- 1+ years of Multiview Financial product or Enterprise software experience is considered an asset
- Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving