Business Integrity Office Associate

3 weeks ago

Toronto, Canada Lilly Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

**Responsibility Statement**:
The Business Integrity Office (BIO) is the primary team responsible for fulfilling contracts and service agreements for Healthcare Professionals and Healthcare Professional organizations, fulfilling payment requests, expense reimbursement compliance and assuring final archiving and audit readiness of all related documentation.

The primary role of the Business Integrity Office Associate is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

**Key Responsibilities**:
Contract and Payment Request Fulfillment (60%)
HCP Contracts
Provide excellent customer experiences to both internal business partners and external Healthcare Professionals (HCPs) through the end-to-end coordination & execution of the contracting process. This includes the pre-contracting data collection and management for HCPs

**Execute contracts and service agreements for HCPs**: Assesses requests against compliance requirements, prioritize based on event date, track payments to HCPs - including annual maximums
Ensure contracts are compliant with applicable internal and external procedures. Prepare compliance documentation for completeness and accuracy
Assess and document Fair Market Value payment rates
Liaise with Finance to maintain current customer files for payment preferences.
Investigate HCP payment processing queries or discrepancies
Work directly accounts payable and within SAP to ensure accurate and timely payments to HCPs
Receive and archive contract related documents, communications, and approvals
Maintain electronic documentation - ensure audit readiness
Independent Meetings
Liaise with external applicants as required
Collaborate with managers to seek required approvals
Create contracts and processes payments to Healthcare Organizations (HCOs)
Ensure appropriate archiving of relevant documentation

Be recognized as the “go-to” information resource for HCP and HCO contracting and payment queries both from external HCP’s and internal business partners
Assist field staff and external customers with questions and concerns and be recognized as the key resource regarding Lilly’s contract/service agreement process, the status of requests, platform/system issues, payment queries, issue resolution etc.

Database Management (10%)
Comprehensive knowledge of the BIO collaboration platform; independently makes changes to site or works with IT on the design and implementation of upgrades/improvements.
Accurately maintains BIO database site after each task completion.

Other (20%)
Ability to work in Excel, create pivot tables to run metrics reports from BIO collab site/platform to provide periodic departmental updates, as well as updates to business units and other partners.
Create and manage inter-company charge backs.
Recognize and solve any BIO issues that may arise with mínimal supervision; lead local troubleshooting.
Lead bi-weekly team meetings, identify BIO issues
Challenge the status quo and suggest improvements to simplify and improve processes
Anticipate and respond to customer requirements through HCP and business partner feedback
Lead new projects, such as re-writing/editing relevant procedures, updating documents on the BIO site, or other process improvements.
Manage office workload during peaks and staffing shortages.

Accountability
Make decisions within BIO procedures and policies that impact team activities, such as:
Audit Readiness - Major corporate focus due to magnitude of consequences of poor program implementation;
Timelines met to avoid compliance infractions;
**Manages accurate payments for customers**: Dollar amount (FMV), taxes applied, vendor, address, service performed;
Ensures proper selection of correct legal language for contracts.
Complete all tasks on time and within the procedures under mínimal supervision.
Protect Lilly-customer relationship while simultaneously implementing a difficult compliance program and meeting high expectations regarding payment promptness and accuracy.

**Skills**:Minimum College Diploma
Bilingual (English/French) preferred
Demonstrated experience in Medium to Large Organization, pharmaceutical experience an asset
2+ years customer facing experience with excellent communications & compliance skills.
Legal/Contracting/Compliance support experience an advantage
Ability to communicate verbal and written commu

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