Operations Supervisor

3 weeks ago

Hamilton, Canada National Diabetes Trust Full time

Do you have a background in transportation or logistics? We are actively seeking an Operations Supervisor to join our field operations team in Hamilton, On.

Our Organization
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment.

**What We Offer**:

- Challenging work with opportunities for career advancement
- Registered Pension Plan (100% Employer-paid) once eligibility criteria are met
- RRSP with company matching component available
- Extended Health & Dental benefits, Vision Care
- Life Insurance & Employee Assistance Program

About the Operations Supervisor Role
Reporting to the Operations Manager, the Operations Supervisor assists in day to day operations by managing a team of dedicated Drivers and ensuring the efficient collection of donated good through Declutter®, the door-to-door, and donation box collection of used clothing and household items.

**Highlights of the role include**:

- Supervise, coach, motivate, and performance manage Drivers, in consultation with the Operations Manager and Human Resource Department, always maintaining confidentiality
- Recruit and train Drivers; perform scheduled drive-along training
- Ensure required merchandise is delivered to all Value Village Stores as per the delivery schedule. Assist the Operations Manager to plan and implement innovative, effective methods to meet all contractual obligations
- Maintain Driver attendance records and coordinate staffing schedules
- Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis
- Respond and resolve customer concerns, prepare invoices, internal transfers, reconcile billing summaries, accurately track inventory levels, monitor staff productivity, monitor, and update schedules for the servicing of drop boxes and work assignments, oversee the database, accurate completion of all statistical reports, oversee labor budget
- Coordination of Drivers and trucks: monitor GPS, complete route audits, assist with route and/or truck problems, advise drivers of special pickups and cancellations, coordinate fleet maintenance and act as a liaison between the drivers, Value Village and Ryder personnel
- Ensure effective transition between shifts and supervise daily workflow.
- Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of area-marketing strategies for Business Operations
- Support Business Operations through the placement of drop boxes, attended stations, donation depots, media, targeted marketing initiative, special events, Car Heaven, Diabetes Recycle Ink etc.
- Additional duties as required ensuring the effective function of Operations

About You
- Must have a G license, passenger car or light truck, with a minimum of 5 years actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years
- University Degree or College Diploma in Business or equivalent relevant experience
- 2+ years of experience in a multi-disciplinary environment with a scheduling component
- Must be able to drive a truck, as shown providing a valid license and a clean driver’s abstract
- Ability to provide direction, motivation, training, and support to staff members
- Must be able to lift up to 50 pounds
- Excellent organizational skills with great attention to detail
- Superior customer service skills
- Excellent communication skills including verbal, written and telephone
- Strong computer skills with proficiency with MS Word and Excel
- Knowledge of office equipment such as printers, photocopiers, fax machines, multi-line telephone systems etc.
- Able to work in a busy, multi tasked environment
- Knowledge of diabetes an asset
- Second language an asset
- Open availability, shifts can range between 630am-10pm (Monday-Sunday)Diversity, Equity and Inclusion Statement
At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI). We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July of 2020,

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