Operations Supervisor

3 weeks ago

Hamilton, Canada Brinks Full time

About the job

We currently have an immediate opportunity for an Operations Supervisor located out of our facility in Hamilton, Ontario. Reporting directly to the Branch Manager, the Operations Supervisor will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key, and Brinks Safe Products) at their assigned location. With an emphasis on Leadership (Union and Non-Union) and process improvement, ensuring proper operating procedures, and adherence to safety and security regulations, while maximizing profitability, and maintaining customer service standards.

**Responsibilities**:
Operations Management
- Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour).
- Maintain routes in Ocean and schedule CIT runs out of the branch.
- Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources.

Employee & Labour Relations
- Ensure demonstration and promotion of both Company Values and Success Factors
- Engage in active communication with all branch employees to promote engagement and well-being.
- Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement.
- Ensure adequate staffing levels are maintained and scheduling creation and posting.

Customer Service
- Respond to customer inquiries as required and assist in finding solutions to any unresolved issues.
- Completion of monthly customer SLA reporting

Security Protocol Enforcement
- Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.

Health & Safety
- Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies.
- Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required.
- If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, and complete building safety inspections and vehicle inspections.
- Must complete the company standard Health and Safety training online.

Administration
- Record keeping; payroll functions; inventory control, and supply ordering. - Maintain Petty Cash.
- Month End reporting: review billing and provide appropriate approvals. - Invoice processing.
- Data entry (internal inventory system).

Fleet Maintenance
- Technical knowledge and ability to perform minor vehicle repairs and maintenance.
- Ensure the fleet is in good working order and preventative maintenance schedules are in compliance with company policy.

**Qualifications**:
What we’re looking for:

- Action-oriented, able to maintain composure under pressure.
- Excellent organizational and communication skills.
- Able to manage conflicts and make accurate logical decisions.
- Able to set targets, establish priorities, and meet goals.
- Can effectively recruit, hire, and train staff as needed.
- Ability to obtain a firearm licence.
- Must be able to work flex hours, as required, including days, evenings, and weekends.

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