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Business Systems Analysis Associate
4 months ago
**Primary Job Posting Location**:
Mississauga, Ontario Canada
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Position location: To be determined - Open
**Job Summary**
The Business Systems Analysis (BSA) Associate supports Information Services (I.S.) BSA processes with close guidance and supervision. He/She assists BSA team members to identify problems, generate alternatives, and recommend solutions within defined processes. This position participates in the elicitation and analysis of business needs by BSA teams for assigned projects. The BSA Associate documents the progress of assigned tasks to ensure objectives are met, and assists in ensuring that BSA work products conform to quality and content standards. He/She supports requirements elicitation, analysis, and management for efforts of all complexity levels.
- Participates in cross-functional tasks to assist with consistency and adherence with standards and best practices.
- Adheres to enterprise process standards to ensure consistent deliverables.
**Contributes to the Elicitation and Analysis of Business Needs**
- Participates in work sessions with members of the BSA team to gather relevant information and to ensure understanding of the audience's knowledge.
- Breaks down moderately complex concepts into comprehensible concepts to ensure appropriate level of communication and understanding for the project stakeholders.
**Assists in the Communication of Business Needs**
- Participates in conflict resolution to gain consensus among project stakeholders and to ensure the achievement of common goals.
- Assists BSA team members in the development of business and functional requirements and corresponding work products to ensure stakeholder understanding and to serve as a basis for subsequent work products in the project life cycle.
- Delivers clear, relevant, and accurate written and verbal communications appropriate for the audience to ensure clarity and understanding.
- Delivers verbal and written communications in a professional manner to ensure a credible, consistent, and clear message.
**Contributes to Validating Solutions for Business Needs ()**
- Participates in discussions regarding solutions for projects of low and moderate complexity to ensure the approach fits into the long-term business strategy.
- Reviews other BSAs' work products to ensure completeness, accuracy, and adherence to quality and work product standards.
- Attends peer reviews of BSA team members' work products to assist in identifying conflicts and confirming consistent implementation of business and functional requirements.
**Contributes to Identification & Reporting of Defects in BSA Work Products**
- Participates in testing of BSA work products and processes to identify defects, meet standards, and ensure effectiveness.
- Identifies and provides input to initial analysis to develop and implement appropriate actions. - Assists in documenting test results to support the efficient resolution of problems and to capture defect data.
- Supports communication of test results with others (e.g., other business analysts, development teams, business users, etc.) to provide updates (e.g., estimated project end date, defects, functionality, etc.).
- Enters data in the defect management tool to report variances from expected results.
- Collaborates with project team members to exchange information and to respond to requests in a timely manner.
- Assists in conducting root cause analysis of defects, identifies key and recurring problems, and provides solutions to prevent recurrence.
**Education Qualifications**:
- Bachelor's Degree or International equivalent
- Certified Business Analysis Professional (CBAP®) - Preferred
**Other Qualifications**:
- Experience using a research problem to guide relevant data gathering and benchmarking - Preferred
- Canadian Customs Brokerage Systems (CCBS) Application Knowledge - Preferred
- Canadian Customs Knowledge - Preferred
- Agile Project Management Framework - Preferred
- Azure DevOps Services Experience - Preferred
- Advanced Microsoft Office Applications Knowledge - Preferred
**Additional Job Description**:
- Availability - Monday to Friday - 8:30 AM - 5:00 PM Eastern Standard Tim
- Hybrid Working Model - Work from Office several days a week/Remote Work
UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.
