Manager, Personal Banking

6 months ago

Kitchener, Canada CWB Financial Group Full time

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Roles Specifications

Everyday flexibility. Hybrid work environments. On-site requirements. Collaborative connections.

Put a new
_spin _on your banking career

Canadian Western Bank (CWB) is the only
_full-service bank_ in Canada with a strategic focus to meet the unique financial needs of businesses and their owners. Our teams take a
_ relationship-based_ approach to deliver a uniquely
_proactive client experience_ through highly
_personalized service, specialized expertise, customized solutions, and faster response times. _We provide full-service business and personal banking, nation-wide specialized financing in targeted industries, comprehensive wealth management offerings, and trust services.

Our highly engaged teams operate within a
_client-centric, collaborative, and change-ready culture, _with a core focus to achieve our vision to become the best full-service bank for business owners in Canada as we continue to transform our capabilities,
_united_ as one.

Inclusion has power.

Labels don’t matter here. But your perspective does.

Bring you. All of you. Single parent. Ally. Rock climber. Indigenous community member. Film buff. Amputee. Nature photographer. Climate change activist.

The opportunity

People leadership. Client experience. Business growth. Risk management. Brand ambassador.

Our employees are more than just numbers - we are proud of the welcoming and open culture that invests in our people. We are seeking a dynamic sales and service driven
_Manager, Personal Banking_ to lead our Kitchener team We are looking for someone who understands what is important to business owners and wants to grow and develop the Personal Banking and Cash Management business in our branch to be in sync with our overall strategic goal. This is an exciting opportunity to showcase your coaching and leadership abilities within CWB’s personalized and customer-focused culture. Leading & minimizing risk while growing business and delivering on strategic objectives expansive of:
- People: Recruit, mentor, coach, develop and engage successful employees - investing in & empowering our greatest strategic asset.- Clients: Deliver a proactive, personalized, & specialized client experience that is consistent and flawless across all channels and businesses.- Investors: Enhance our use of resources, opportunities and capabilities for profitable balanced growth in all industries and segments.

Expected business results- Facilitate and enhance market awareness and productive relationships within the local business and professional community.- Strong portfolio growth in personal deposits and lending products.- Strong, profitable growth in full-service client relationships, inclusive of corresponding levels of banking fee income and wealth management assets under management.- Sound risk management and operational practices demonstrated through solid credit performance and continuous compliance with parameters of CWB’s operational and regulatory risk appetite/policies/ procedures.

Foundational knowledge and experience to grow from

You’ve got a post-secondary degree or equivalent demonstrated experience. You’ve spent 6 years in banking inclusive of 5 years celebrated sales mentoring and leadership. You possess highly developed relationship building skills and proven capability to articulate customer value with a honed passion for supporting and carrying out sales & coaching initiatives. A Mutual Funds license is required & any small business or commercial banking exposure would be considered an asset.

Capabilities that will take you further- Client centric: Deliver outstanding client experiences at every interaction and complete plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.- People first leadership: Lead with intention. Foster an approach that aligns with CWB values and achieves targeted results. Promote and facilitate change, demonstrate a growth mentality, cultivate a learning dedication, and champion strong employee engagement.- Relationship builder. Building, growing, and maintaining profitable, long lasting and genuine relationships with CWB clients with highly developed client facing and relationship development skills, with the ability to optimally articulate value.- Sales & sales strategy development. Developing a strategy and implementing a mark

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