Customer Success Manager

3 weeks ago


Montréal, Canada MaintainX Full time

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 4,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s.

We've raised $54 million in venture capital following a recent Series B funding round led by Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as the founders of UiPath and Thumbtack.

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 2,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s.

We've raised $54 million in venture capital following a recent Series B funding round led by Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as the founders of UiPath and Thumbtack.

We're currently looking for a Customer Success Manager based in Montreal, Canada or Raleigh, North Carolina. This is a key role within the organization, as MaintainX has seen (and will continue to see) triple-digit, year-over-year growth; thus, creating a need for world-class client care and management.

**Responsibilities**:

- Build relationships and help deliver proven value to our clients.
- Conduct product trainings and business reviews to ensure clients fully adopt and realize value from MaintainX's solution and service.
- Consistently achieve monthly and quarterly revenue goals as well as proactively identify opportunities for expansion and growth for an account.
- Develop strong relationships with key client stakeholders, from the operational level to C-suite, through regular and proactive communication and engagements.
- Partner effectively with internal teams including Product, Sales, and Engineering on driving growth and addressing clients concerns efficiently and decisively.
- Serve as customer advocate and identify opportunities to proactively meet clients needs and anticipate future opportunities and risks.

**Requirements**:

- 3+ Years of B2B sales experience with some in Customer Success / Account Management or similar role.
- Passion for SaaS offerings and delivering value to our clients through desired outcomes.
- Documented success with client expansion. Ability to articulate metrics and data.
- Experience conducting your own quarterly business reviews and product demonstrations.
- Comfortable moving fast, multi-tasking, and keeping energy high.
- Outstanding verbal and written communication ability.
- Personality traits: positive, passionate, creative, smart, high character.
- Bachelor’s degree required.

**About us**:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**About us**:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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