Manager, Patient Food Services

3 weeks ago

Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
Reporting to the Director, Hospitality, The **Manager Patient Food Services** provides leadership and overall operational management of the Patient Food Services department including: Responsibility for the type, safety and overall quality of patient food services, the management of patient meals, food and nourishment production, assembly and distribution, ware washing, menu management, diet office functions and patient profiles, within approved resources. Provides a consistency of food product and related services to hospital patients to meet and exceed expectations. The manager must effectively utilize the human and facility resources of the hospital food service system to provide optimum nutritional care through quality food.

The Manager Patient Food Services provides human resource leadership, overall financial management, quality, and risk management, provides leadership related to incident management, change management, operational support of initiatives and projects and departmental strategic planning. In addition, fosters and grows internal and external collaborative partnerships with community organizations.

**RESPONSIBILITIES**:
**Human Resource Management**:

- Oversee departmental training needs, including weekly huddles, in-services, safety talks.
- Recruitment/Retention of staff including development and promotion, through mentorship and development of job description/questionnaire, interview, selection, hiring, coaching and development, training, performance management.
- Resource planning to ensure a full back up/contingency plan for each role/responsibility always allows for a seamless operation.
- Work within collective agreement language to ensure unionized staffing needs are met.

**Financial Management**:

- Prepare, monitor, review department operating budget based on historical trends and anticipated growth and need.
- Identify opportunities for efficiencies/revenue generation and implement effective staffing solutions.
- Budget accountability includes Patient Food Services, Meals on Wheels, Helping Hands and Catering operations.
- Responsible for monthly variance analysis and implementing corrective action plans to achieve a fiscally balanced budget.

**Patient Food Services Patient Liaison and Safety Officer**:

- Accountable for Safe food production, ensuring food is received, stored, produced, handled and labelled in compliance with optimum food safety standards.
- Ensures Safe tray delivery using the medication dispensing safety management model, ensures 2 step patient identifiers used each and every time to prevent adverse reactions including choking and anaphylaxis, adheres to IPAC best practices
- Liaisons with Public Health, Registered Dieticians, Speech Language Pathologists, patients and unit managers and is responsible for timely resolution of concerns or recommendations brought forward from Public Health inspections, Monthly Health & Safety departmental inspections, internal departmental audits/log sheets, patient concerns.
- Provides service recovery through patient rounding and patient satisfaction surveys.
- Fosters collaborative partnerships with community organizations to provide nutritious Meals on Wheels, Helping Hands and Meals to Go.
- Manages continuous improvement cycle to address all concerns and as a means to increase quality and service provided.
- Overall departmental strategic planning of quality improvement activities, initiatives, and reporting in alignment with RVH’s My Care Strategy.

**Diet Office/Patient Menu Management**:

- Ownership of the Diet Office/Patient Menu management.
- Maintains & supports daily operations of the Computrition Diet Manager data base.
- Conducts tray accuracy audits, modified texture consistency audits to ensure products are prepared, assembled, and delivered accurately and safely, ensures correct menu choices for therapeutic diets, allergens, and intolerances.
- Ongoing menu item review, tasting, recipe development, patient feedback & waste audit analysis to ensure menu offers the best quality, variety, and cost-effective products available.
- Ensure downtime procedures are in place, communicated and tested.

**Departmental Administration Responsibilities**
- Review daily Staffing Timecards and authorizes payroll.
- Assists Operations Director in decision making surrounding improvement opportunities in areas of equipment, delivery meal system, types of service and staffing requirements.
- Monitor key performance indicators.
- Monitor service through patient satisfaction surveys and speaking directly with the patients and their family members.
- Risk avoidance by ensuring correct food handling techniques are consistent and temperature of food at given stages are correct/logged.
- Taste testing of food samples prior to serving patients to ensure quality of food meets RVH standards.
- Monitor food assembly on patient belt line to ensure presentation meets RVH standards.
- Ensure consistent, high-quali

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