Client Services Coordinator

2 weeks ago

Cobourg, Canada Rebound Child & Youth Services Northumberland Full time

**Summary**

Job title**:Client Services Coordinator - Part-Time, 22.5hrs/3 days, Permanent**

Approved by**:Executive Director**

Salary**:$23.69/hour**

Closing date**:December 15, 2023**

Reports to**:Outreach & Fund Development Manager**

Posted date**:December 1, 2023**

Rebound’s vision**:All children and youth have the opportunity to grow to their fullest potential.**

**About Rebound**

Rebound Child & Youth Services Northumberland (Rebound) is a not-for-profit, incorporated, charitable organization, providing high-quality, community-based programs and services to children, youth, and families in Northumberland County. We challenge the status quo and break down barriers by innovating. We identify a problem and learn how to address it. We educate ourselves so we are making the best decisions. We strive to continually improve ourselves as individuals, as a team, and as an organization.

**Position Summary**

The Client Services Coordinator, reporting to the Outreach and Fund Development Manager, plays an integral role in supporting programming at Rebound under our Family Wellness Hub and Child & Youth Services umbrellas. These programs are instrumental in helping children, youth and families connect with services, skills building and supporting them in reaching their goals.

**Roles and Responsibilities**

**Program Coordination**
- Coordination of Tutoring/Prosocial programs, including development of new initiatives to meet the changing needs of youth in our area.
- Recruitment and on-boarding of volunteers.
- Coordination of Triple P programming, including working with local partners to establish schedule of services and maintenance of facilitator training.
- Coordination of Triple P social media awareness campaigns and presence.

**Outreach and Program Delivery**
- Supporting Outreach and Fund Development Manager with fundraising efforts and community connection.
- Supporting Outreach and Fund Development Manager with monthly outreach communications and seasonal Newsletters.
- Providing supplemental programming through Rebound and in schools (e.g., ESR groups, prosocial programming, CHOICES, ONTRAC, etc.).
- Collaboration with schools related to promotion of Rebound and its services/programming.

**Administrative Responsibilities**
- Perform clerical tasks/telephone communication as required.
- Assist in maintaining accurate program statistics.

**Organizational and Team Support**
- Contribute to the smooth operation of all Rebound activities.
- Contribute to maintaining a healthy work environment.
- Other duties as assigned by the Outreach and Fund Development Manager and/or Executive Director.

**Working Conditions**
- Flexibility in work hours, including ability to work weekends/evenings for purposes of program delivery and attendance at activities and events where necessary
- Driving/travelling to program locations and other events
- Requires keyboarding on different devices
- Requires working in shared open-concept office spaces, in a busy environment with frequent distractions

**Qualifications, Experience, and Requirements**
- Post-Secondary education (BSW, BA, CYW, SSW) or equivalent experience in a related field (minimum 3-5 years)
- Valid Ontario G Class Drivers’ License & reliable transportation, with minimum $2,000,000 liability coverage
- Current and annual police vulnerable sector check
- Superior organizational skills
- Excellent written and verbal communication skills, and understanding of social media platforms
- Excellent interpersonal skills
- Effective collaborative and relationship building skills
- Confident decision maker and enthusiastic team player
- Excellent computer skills - Microsoft Office programs

**Rebound Core Competencies**
- Accountability
- Adaptability
- Client-centered
- Communication
- Inclusivity
- Leadership
- Occupational Knowledge
- Technology Orientation
- Team Focus
- Quality Improvement Focus

**Job Types**: Part-time, Permanent

**Salary**: $23.69 per hour

Expected hours: 22.5 per week

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2023-12-15

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