Manager, Enterprise Applications

3 weeks ago

Toronto, Canada Yamaha Motor Canada Full time

**Summary of Responsibilities**

This position has a high degree of visibility, including our Business, Dealers and Senior Leadership, reporting directly to the head of Information Technology and Innovation. Technical computer skills as well as excellent interpersonal, leadership and customer service skills are essential.
- SAP Version(s): ECC 6 EHP7 and S/4 HANA (SD, MM, WM/EWM, TMS, APO, MDM/MDG, SAC, Concur)
- Salesforce ecosystem: Sales, Service, Experience, Data, Marketing, Personalization
- Siebel Warranty-Related Applications
- Dealer Management System(s): B2B Portals, Finance, Education, Knowledge

**Key Duties & Responsibilities**
- Manage all aspects of the Enterprise Application Landscape to ensure information integrity, availability and performance of systems and enabling the establishment of a working, optimized and stable environment for the users.
- Develop and manage the Enterprise Application projects through the creation of project plans, assignment of resources, monitoring progress, and certification/acceptance of project deliverables.
- Responsible for management and direction of staff, including planning, staffing, training, and performance reviews
- Project coordination and management, ensuring schedule scope and budget are adhered to throughout project lifecycles including contract review and vendor management.
- Collaborate with respective groups to ensure optimal and seamless service delivery.
- Manage the execution of effective delivery of agreed and specified services through monitoring service level quality indicators and reviewing operational priorities.
- Manage escalated problems and incidents to effect rapid restoration of services.
- Prepare post-mortem reports of major incidents and provide recommendations for changes in both practices and procedures and oversee the implementation of such recommendations.
- Manage the development, maintenance, and execution of annual, quarterly management plans and review monthly to ensure objectives are being met.
- Act as a catalyst between YMUS and YMCA to ensure objectives are aligned and resources are available to support our deliverables.
- Ensure the management of data protection policies, compliance and controls are adhered to within the Enterprise Application landscape.
- Other duties as assigned.

**Education Requirements and/or Experience Requirements**
- **Degree/Diploma**:Degree
- **Program of Study**:Commerce / Computer Science / Info Tech.
- **Years of Experience**:
3 - 5 years in Leadership/People Manager
10+ years in IT field
- **Type of Experience**:Business Analysis, Project Delivery and IT Operations (Application)

Yamaha Motor Canada is committed to providing and maintaining a safe and healthy workplace for our employees and their families, our customers, dealers, visitors, and vendors. Yamaha Motor Canada has a COVID-19 Vaccination Policy which requires all our employees to be fully vaccinated in order to visit/work out of our office and/or other required settings in the course of their duties (such as dealer sites or third-party venues). This policy will comply with all applicable laws and is based on guidance from the Public Health Agency of Canada and provincial health authorities and local requirements.

Title: Manager, Enterprise Applications

Status: Full Time

Department: IT

Reports to: Director, Technology and Innovation

Location: Toronto

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