Case Manager

2 weeks ago

Brockville, Canada Leeds Grenville Full time

**Description**:
**THE UNITED COUNTIES OF LEEDS AND GRENVILLE**

**Community and Social Services Division**

***Case Manager**

IPD Department

Status: Temporary Full-Time (until September 2, 2024)

Salary (2023 Grid 7): $31.33-$37.32

Location: Brockville, Ontario

**Position Summary**:
Reporting directly to the Supervisor and indirectly to the Departmental Manager, and the Director, Community and Social Services, the Case Manager will provide a full range of services to a diverse client population as part of a team facilitating integrated case management.

**Qualifications**:
**Education, Certification and Licenses**
- Social Services Worker (SSW) diploma or Bachelor degree in Psychology, Sociology, Social Work, Political Science, Women/Gender Studies, Criminology or Counselling.
- Minimum two years’ experience working in the Social or Human Services field.
- Possess a comprehensive knowledge and understanding of the programs delivered by the Community and Social Services Division.
- Ability to demonstrate an understanding of the Division’s philosophy (i.e. goals and focus) and intervention methods to allow program goals to be met.
- Ability to interview, assess clients’ needs, and effectively provide support.
- Ability to write concise and accurate reports.
- Possess a comprehensive knowledge of community agencies/organizations, which interface with the Division.
- Excellent interpersonal, organizational, problem-solving, decision-making and communication skills.
- Ability to work independently and within a team-delivered organizational model.
- Computer literate in all relevant technologies within the Division.
- Ability to demonstrate sensitivity and responsiveness to the needs of the community.
- Ability to work flexible hours including some evenings and weekends depending upon the needs of the community.
- The possession and maintenance of a valid driver’s license and access to a vehicle is required.

**Summary of Position Responsibilities**:

- Perform the responsibilities of the position within the applicable legislative and regulatory standards set out in the applicable Federal, Provincial and Municipal Acts, Regulations, Guidelines, best practices and the operational policies of the United Counties of Leeds and Grenville.
- Protect own health and the health and safety of others by adopting / adhering to safe work practices.
- Maintain and respect the confidentiality of families / individuals as per the _Municipal Freedom of Information and the Protection of Privacy Act (MFIPPA)._
- Conduct ongoing work with families/individuals and fellow staff in a respectful, empowering manner which demonstrates a strong customer service philosophy.
- Work collaboratively with community partner agencies to promote and support the programs delivered and to maintain a working knowledge of available resources to best serve and refer families/individuals.
- Participate in sub-committees, working groups and team meetings as required and approved by a Program Supervisor.
- Assess families/individuals for initial and ongoing eligibility including emergency and crises.
- Prepare and process ongoing changes, file updates, statistical gathering, correspondence, reports, affidavits, and follow up for arrears/overpayments as requested and/or required.
- Conduct, prepare and facilitate workshops, tenant meetings and orientation sessions.
- Initiate case planning to support client success, which may include case conferences, off-site appointments and home visits.
- Develop, negotiate and monitor families/individual’s participation agreements, leases, service plans, assessments and job retention strategies.
- Maintain a high level of computer proficiency for all relevant divisional software.
- Provide back-up support and coverage to other Case Managers as required.
- Perform duties as required in the event of a declared peacetime State of Emergency as per the United Counties of Leeds and Grenville Emergency Plan.
- Other related duties, as requested and required.

**The above duties are representative of a typical position and are not to be considered as all inclusive.**

**How to Apply**:
**Accommodation at the United Counties of Leeds and Grenville**

The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the **Ontario Human Rights Code **and the **Accessibility for Ontarians with Disabilities Act.**

Applicants are required, in advance, to make any accommodation request know to Human Resources by contacting the department at 1-800-770-2170 or the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants, during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.

**Education** Ot

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