Member Service Advisor

4 weeks ago


Edmonton, Canada Servus Credit Union Full time

**Employment Status: Full Time 6 month contract (37.5 hours per week)**

**# Of Positions**: 1

**Compensation**:$42,672 to $53,340 dependent on experience.

**Additional information**: Monday to Saturday branch with late nights Thursday and Friday,

Servus is growing We are currently looking for a **Member Service Advisor** at our Namao Branch**.
Reporting to the Assistant Manager Member Service, your primary goal is to effectively respond to member inquiries by maintaining a high level of knowledge relating to our products and services, manage traffic flow within the branch, aid members, and complete a variety of administrative tasks effectively and efficiently.

More specifically, the scope of your responsibilities will include, but are not limited to:

- Achieve or exceed assigned sales and referral goals.
- Enthusiastically participate in and assist in the creation of corporate and branch campaigns, and marketing/business development plans.
- Identify, solicit, and close sales opportunities; offer appropriate Servus products and services to members in response to stated needs, as well as in response to clues indicating unstated needs.
- Build member confidence, loyalty, and trust through the delivery of superior personalized service and the referral or sale of customized financial solutions.
- Direct telephone and in branch traffic flow to ensure that member needs are met in a timely manner. Welcome members who arrive for appointments and manage branch calendar.
- Recognize and celebrate team successes.

**Requirements**:
To qualify, you must have **customer service experience, proven sales experience, cash-handling experience, and a high school diploma.**

Although not required, the following are valuable assets:

- Previous experience working with a Financial Institution
- Post-secondary education in Finance (or related studies)

**Benefits**

**Why choose Servus?**

Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career building opportunities. Some of our benefits include:

- Immediate financial service benefits
- Group RSP programs available after 3 months
- 6% vacation rate
- Flexible group benefit plan
- Flexible health and/or wellness spending account
- Employee/family assistance program
- Profit Share

**What happens next?


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