Bilingual Trade Finance Operations Manager

2 weeks ago

Montréal, Canada TD Bank Full time

396337BR

Securities / Wholesale Banking

Montreal, QC

January 18, 2023

Company Overview

Department Overview

With more than 3,500 people in 13 offices around the world, TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the following key areas of finance:

- Investment and Corporate Banking
- Capital Markets
- Interest Rate, Currency and Derivative Products
- Commodities
- International Trade

Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.

**Global Operations Overview**

With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who are dedicated to providing ongoing support functions for TD Securities’ businesses and their partners. As part of TD Securities, Global Operations professionals have the opportunity to learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service.

**Department Overview**:
Global Trade Finance Operations International processing hub is located in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 95 experienced professionals who offer a full range of trade products and are dedicated to providing world class service to our customers located all over the globe.

**Job Description**:
**Operations**:

- Manage the day-to-day operations of the SBLC and Guarantee team consisting of 4 employees (currently)
- Handle portfolio of small business (SBB) and commercial clients by:

- Ensuring adherence to TD internal policies and regulatory guidelines
- Demonstrating strong process management skills and understanding of Trade Finance operational functions including expert knowledge of ICC Rules and Regulations
- Delivering timely and efficient issuances services per TD Service Level Agreements
- Responsible for a hybrid team of admin personnel as well as analysts who issue and advise new transactions and amendments.
- Responsible for quality assurance of new issuances and amendments (consistency & accuracy)
- Will require coordination with other managers in the team to help with high valued portfolios on a punctual basis
- Requires expert** **knowledge across broad range of products & downstream impact to eventual cash settlement of transactions for compliance
- Monitor workflow and redistribution of daily volumes
- Discretion/authority to make decisions on process within defined boundaries
- Identify potential risks including processing gaps and recommends/documents solutions
- Escalate non-standard, high risk or other activities as per AML Enhanced Due Diligence and Anti-Boycott Procedures
- Identify procedures for improvement - recommend, implement and monitor achievement of process enhancements
- Execute on ad-hoc requests

**Customer Service**:

- Contribute to efficient, legendary customer service by:

- Client Facing Representative for all technical issues including problem resolution
- Managing client and bank correspondence while developing and maintaining working relationships with internal/external partners
- Having oversight of escalated customer issues with prompt attention to communication geared to key stakeholders

**People Management**:

- Demonstrate proven team/people management, development, and leadership skills
- Provide strong day-to-day team leadership, work direction, and overall people management to ensure effective and efficient operations, and delivery of services / solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines.
- Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
- Coach and mentor employees to enable them to meet department goals and objectives while ensuring career development
- Lead process improvement initiative for regional office with focus on eliminating redundancies to achieve a more efficient work environment
- Coordinate training sessions for new industry standards, changes in internal policies and procedures, and any regulatory requirements
- Liaise with all units of Trade Finance to advise of banking techniques, practices, upcoming rule changes and potential impact to TD Bank and its customers

**Requirements**:

- CDCS, CSDG accreditation is mandatory; Or Commitment to acquiring CDCS / CSDG License within the first 12 months of employment
- Committed to delivering results within aggressive timelines
- Requires to be available during some Canadian Statutory Holiday

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