Settlement Counsellor, Family, Children

2 weeks ago

Halifax, Canada ISANS Full time

**Settlement Counsellor, Family Children & Specialized Settlement Services**

ISANS is seeking a full-time **Settlement Counsellor r**esponsible for providing settlement services to refugees and other eligible clients, including a complete needs and resources assessment and developing a collaborative action plan using client centered and trauma informed approach. Reporting to the Supervisor and the Manager, Family, Children and Specialized Settlement Services, this position is responsible for:
**Provide settlement support to eligible clients by**:

- Responding to clients’ call to the Settlement Phone Line;
- Providing comprehensive needs assessment completed through in person or phone meetings, along with development of collaborative action plan for each client based on identified needs and clients’ resources;
- Providing holistic information and solution focused para counselling to clients based on their strengths and needs;
- Providing emotional support and initial mental health assessment for appropriate referrals.
- Supporting in navigating the system and providing referrals to appropriate internal or external resources;
- Building client’s advocacy capacity by providing them with tools to self-advocate or advocate on behalf of the client;
- Coordinating case conferencing with both clients and service providers when required;
- Planning and implementing follow up and evaluation activities and tools, to determine the effectiveness of the services offered;
- Facilitating and coordinating workshops and information group sessions on pertinent issues, in collaboration with other service providers;
- Working as part of a holistic team with other members of the Family, Children and Specialized Settlement Services and Settlement and ISANS staff, in the provision of services for immigrant and refugee families.

**Develop the Settlement Support System by**:

- Facilitating access to services by providing link between clients with specific settlement needs to available resources in the community;
- Networking and partnering with other service providers, agencies and organizations providing service to clients in the community;
- Conducting case conferencing with ISANS staff and service providers, in collaboration with clients;
- Identifying and bringing forward for discussion/resolution, any challenge barrier or gaps in service for clientele

**General responsibilities**:

- Providing information as required for internal/external reports and proposals;
- Reviewing and adhering to ISANS workplace policies and procedures;
- Recording all relevant client information on databases in a consistent and timely manner as appropriate to the position;
- Participating fully in regular staff meetings, team meetings, training and development and ISANS events;
- Performing other duties as required.

**Education**:

- Bachelors Degree or
- Equivalent combination of education and experience will be accepted
- Counselling Certificate an asset

**Experience**:

- 2 years experience in a similar position
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience working with/supporting clients, volunteers and casual workers
- Experience developing, implementing and evaluating programs or projects
- Experience delivering service face to face and/or online
- Experience with networking and outreach

**Knowledge**:

- Knowledge of local activities, programs and community organizations that serve the immigrant population

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

**Respect**
- Actively encouraging an environment of fairness, honesty and integrity for all

**Terms of Employment**:

- Indefinite-term contract
- Full-time: 35 hours a week
- During the COVID-19 pandemic, your work location may be at ISANS’ office or at home. Work location will be determined by operational requirements, public health recommendations, and government requirements.

**Commencement Date**:ASAP

**Closing Date**:Wednesday August 23, 2023 - 4 p.m.

Only those eligible to work in Canada will be considered for this position.

**Job Types**: Full-time, Permanent

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