Service Advisor
2 weeks ago
**Job Summary**
**Responsibilities**
- Greet customers promptly and professionally upon arrival at the service department.
- Assess customer needs by listening to their concerns regarding their vehicles.
- Provide accurate estimates for repairs and services based on customer needs and mechanical assessments.
- Upsell additional services or products that may benefit the customer's vehicle.
- Coordinate with mechanics to ensure timely completion of services and repairs.
- Maintain detailed records of customer interactions, including service history and recommendations made.
- Handle cash transactions accurately, ensuring all payments are processed correctly.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
- Stay updated on automotive repair trends, dealership policies, and product knowledge.
- Plan technician's daily schedule
- Keep technician's efficiency at monthly goals
**Skills**
- Strong customer service skills with a focus on building relationships with clients.
- Proven experience in upselling services or products effectively.
- Solid understanding of automotive repair processes and terminology.
- Previous experience in a dealership environment is preferred.
- Sales experience is an advantage, particularly in automotive or related fields.
- Basic mechanical knowledge to assist in diagnosing issues effectively.
- Proficient cash handling skills to manage transactions accurately.
Join our team as a Service Advisor where you can leverage your skills in a dynamic environment while contributing to exceptional customer experiences
Pay: $48,000.00-$84,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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