Service Writer/parts
6 months ago
Camrose Motorsports is looking for a service writer to join its team If you enjoy a fast paced customer service orientated job, we would love to have you as part of our team
**Duties and Responsibilities**
- Listen to customer concerns and accurately document them
- Organizing service work orders for technicians and ensuring they are done on time
- Schedule appointments for vehicle repairs and maintenance
- Provide estimates for repairs and explain them to customers
- Upsell additional services or recommended repairs to customers
- Assisting technicians by giving them relevant information for service recalls and manuals
- Selling and ordering parts and accessories for customers and service jobs
- Managing customer expectations and providing solutions to customer problems
- Submitting and managing all parts and service warranty claims
- Shipping and receiving of parts inventory
- Completing parts counts as required
- Communicating and assisting with the sales and service department as needed
- Process payments and handle cash transactions
**Qualifications**
- High School diploma or equivalent
- Minimum 1 year experience as a parts technician or service writer
- Customer service experience
- Journeyman Parts Technician/ Parts Person considered an asset
- Computer literacy in excel, word and dealer management systems
- Ability to multi task
- Strong mechanical knowledge
- Powersports experience considered an asset
- Self motivated and able to work under little supervision
- Problem solving skills
**Salary**: $20.00-$30.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Camrose, AB T4V 0J9: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor/parts: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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