Servicing Analyst

5 months ago

Montréal, Canada BMO Financial Group Full time

105 rue St-Jacques O Montreal Quebec,H2Y 1L6

Working Hours: Monday to Friday

11:00AM - 7:30PM (EST)

Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.
- Assists in processing more complex transactions and customer requests.
- Addresses customer services issues according to established parameters, escalating as required.
- Refers more complex and specific requests, questions or issues as required.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Investigates and addresses specific customer issues.
- Organizes work information to ensure accuracy and completeness.
- Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.
- Supports the development of tools and delivery of training focused on delivering business results.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Collaborates to execute loan servicing and monitoring requests.
- Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
- Executes and manages documentation to ensure that records are maintained in a proper manner.
- Analyzes data and information to provide insights and recommendations.
- Collaborates with internal and external stakeholders to deliver on business objectives.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Builds effective relationships with internal/external stakeholders.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Knowledge and understanding of business unit’s products and services, processes and controls - Good
- Prioritization skills - Good.
- Ability to multi-task in a fast paced environment.
- Understanding of business unit’s risk and regulatory requirements - Good.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

**Compensation and Benefits**:
$37,500.00 - $69,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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