Inside Sales Representative

5 months ago

Red Deer, Canada Norcan Fluid Power Full time

Established in 1974, Norcan is a complete hydraulic service and sales company with 8 branches throughout Western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and abilities that are critical in the operation of industrial and mobile equipment throughout the country. Norcan is the Western Canada distributor for Bosch Rexroth.

Our E-commerce branch is currently searching for an Inside Sales Representative to join our team. This is a full-time position in the specialty field of hydraulics.

The Inside Sales representative is focused on providing customer service for a broad range of repair and part inquiries, over various industries such as Mining, Forestry, Municipal and Marine.

**Qualifications and Experience**
- 3+ years experience in a customer service role
- Ideally 2+ years experience within the hydraulics or similar technical industry
- Integrity, vision, professionalism, and passion are key components of this position
- Red Seal Parts Specialist or working towards is an asset
- Ability to follow, with detail, written and verbal instructions
- Strong attendance track record with the ability to get along well with others
- Proficient written and oral communication skills (ability to read and write legibly)
- Knowledge of components and hydraulic systems used in industry and mobile equipment is an asset
- Knowledge of distribution sales principles, methods, practices, and techniques are an asset
- Proven ability to build and maintain lasting relationships with customers
- Exceptional verbal, written and listening communication skills
- Self-motivated, with high energy and an engaging level of enthusiasm
- Able to perform basic calculations and mathematical figures
- Ability to work independently as well as in a team environment
- Must be computer literate with knowledge of all standard Microsoft Office programs

**Responsibilities**:

- Ensure customer service excellence
- Great professional customer service skills, including verbal, written
- Understand our product lines and be willing to learn how to promote them
- Understand the importance of good follow-up and response time to our customers
- Procurement of products for orders

**What we offer**:

- Competitive compensation and Bonus opportunities
- Extended Health care (covers Health, dental and vision care)
- Paid training, tuition reimbursement and opportunities for development
- RRSP with company matching
- Monday - Friday 8am-4:30pm regular schedule

**The Position**:

- Inside Sales Representative
- Full Time - Permanent position, Mon - Fri

If you are interested in this position, please forward your resume.

**Job Types**: Full-time, Permanent

Pay: $25.00-$40.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Hydraulic parts sales: 3 years (required)

Work Location: In person

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