Loss Prevention Officer

7 months ago

Kamloops, Canada Invictus Properties Full time

**DUTIES AND RESPONSIBILITIES**
- Oversees the Loss Prevention Department
- Embodies a forward-moving, highly collaborative, fully accountable and inspired positive mindset with a service focus.
- Respond quickly in the event of an emergency, notify appropriate personnel and follow safety protocol
- Performs minor maintenance fixes that may include building, painting, plumbing, and electrical repairs as necessary
- Follows proper key control guidelines for the property.
- Assists the facility Manager in administering fire prevention programs and emergency preparedness.
- Develops a monthly checklist for all security camera, alarmed doors to ensure that they are fully functional.
- Patrol and monitor all areas of property interior and exterior. Walk all property areas and secure any entry doors and exit doors.
- Work with all departments and managers; collaborate about how to best protect the property
- Handles complaints, settles disputes, and resolves conflicts in a professional manner
- Monitors and logs all unusual activities in and around the property that would impair the well-being of guests and employees.
- Oversees all loss prevention operations including but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee-related incidents
- Manage or assist in managing disruptive guest and / or uninvited individuals entering the hotel
- Maintains logs, certifications and documents as per our Standard Operating Procedures.
- Must develop a strong knowledge of the hotel and local area.
- Proficient working closely with RCMP, community services, and outreach programs to continually improve the downtown experience.

**QUALIFICATIONS**
- High school diploma or equivalent - trades certificate an asset
- 1 year experience in Security / Loss Prevention or related professional area (3 years preferred)
- Security certificate or license is preferred but not required
- Experience working independently
- Level 1 First Aid preferred
- Professional demeanor, positive attitude, and strong teamwork and cooperation skills
- Excellent, proven conflict management skills
- Working knowledge of facilities machines and equipment
- Adherence to clear instruction, policies, and protocol, take direction and show initiative to ensure hotel standards are maintained
- Strong oral communication skills and solid written skills
- Available for a variety of shifts (i.e., weekday, weekend, morning, evening, holidays, overnights)
- Physically capable of pushing, pulling, bending kneeling, standing, or walking for majority of shift, and lifting up to 20 lbs
- Criminal record check is required
- Must have Class 5 License
- Must be willing to work in Kamloops, BC
- Must be legally entitled to work in Canada

**WORKING CONDITIONS**
- Working night shifts
- Full-time permanent
- Excellent benefits program

**BENEFITS**
- Competitive Wage
- Employee Assistance Program
- Extended Healthcare
- Paid time off

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Kamloops, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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