Supervisor, Installation
3 months ago
**Our Company**:
At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work.
Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since.
Now with over 450 employees, we continue to deploy our own independent construction, fibre splicing, installation, network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.
**Position Summary**:
The Installation Supervisor reports to the manager, Installation and will be responsible for supervising residential and commercial technicians. Monitor and follow -up on all tickets assigned to technicians through to completion. Assist with scheduling, ensuring all safety policies and procedures are adhered to at all times; handle escalations calls from our customers. Provide on-going coaching and mentoring for technicians. Work closely with cross functional teams.
**What you will be doing**:
- Responsible for the day-to-day duties of the installation team including but not limited to:
- Prioritize and assign tasks accordingly;
- Prepare job folders for crews;
- Ensure installers perform tasks, as per company standards and provide excellent customer experience;
- Ensure the crews are working efficiently and safely.
- Monitor assigned installations and verify light levels.
- Prepare material lists and submit to the warehouse manager & coordinator.
- Conduct Quality assurance sessions with our installation teams to ensure Beanfield process and procedures are followed
- Perform site walks to establish scope of work for all offered services.
- Perform site walks for special orders and internal wiring.
- Prepare and submit internal cabling quotes.
- Perform Post Construction walks:
- Identify deficiencies, address issues and resolve;
- Responsible for Employee Relations of the Installation team, including but not limited to:
- training, personal development, assigning duties & tasks, motivating, and coaching/mentoring.
- Responsible for the Heath & Safety for the Installation team including but not limited to:
- Ensuring all policies and procedures are met;
- Perform field audits on work orders;
- Responsible for ensuring all tools, PPE and safety equipment are in working condition.
- Providing accurate and updated reports as requested (daily, weekly, monthly )
- Monitor tickets and verify correct information is reported and updated in the system.
- Accident & Incident Investigation Reports (Must be reviewed for approval)
**What you bring**:
- High school diploma and./or post-secondary degree or diploma in network security and/or administration.
- Minimum of 3 years relevant work experience as an Installation Technician.
- Knowledgeable with commercial installations with the ability to read scope of work is a definite asset.
- 1-2 years’ experience leading a team.
- Experience with MS Office, Jira, and other ticketing systems.
- Excellent customer service.
- Strong communication skills both verbal and written.
- Demonstrated problem solving abilities.
- Committed team player.
- Flexible with scheduling (7 day a week schedule).
**What's in it for you?**
- Competitive base salary plus bonus based on individual and company performance.
- Permanent, full-time position.
- A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
- A fantastic parental leave top-up program.
- Multiple wellness and mental health programs and resources to help you thrive.
- Support for professional and career development.
- Multiple employee resource groups to get involved with
**Diversity, Inclusion, & Equity and Accessibility
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