Classroom Technical Co-pilot

7 days ago

Toronto, Canada University of Toronto Full time

**Date Posted**:03/08/2024
**Req ID**: 36456
**Faculty/Division**: VP & Provost
**Department**: Learning Space Management
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00050599

**Description**:
**About us**:
Learning Space Management (LSM) has a focus on learning space excellence with the mandate of stewardship of the University’s classrooms and testing space, encompassing all aspects including the delivery of academic activities through academic scheduling, classroom design, instructional technology and accommodated testing. This holistic perspective allows each member of the team to work together, share experiences and better understand how their decisionsand deliverables impact other team members and results. In this way, we can better leverage opportunities and synergies amongst the team as well as with the broader University community to better serve and support the University’s mission.

**Your opportunity**:
You will be responsible for supporting and providing excellent customer service to faculty, staff and other users of the classroom technology provisioned in the instructional spaces used by the University community in pursuit of the curricular and co-curricular mission by: conducting hardware and software installation, maintaining electronic classroom technology (including preventative maintenance and servicing), setting-up and operating a broad range of technical equipment in classrooms (e.g. projection systems, computer systems operations for classrooms), and operating video
- conferencing facilities.

**Your responsibilities will include**:

- Responding to service requests in a timely fashion, resolving issues within the scope of the role and escalating as required
- Setting up and troubleshooting audio-visual equipment (e.g. video-conferencing, projection systems, classroom computer systems)
- Providing instruction on how to use equipment
- As the team lead, directing activities of casual staff and checking the work of Classroom Ambassadors
- Creating complex and technical documentation and user support guides
- Coordinating the booking and delivery of classroom audio-visual equipment with contacts and maintaining audio-visual inventory
- Scheduling the setup and takedown of equipment required for events
- Checking that work is completed to the satisfaction of the client

**Essential Qualifications**:

- Advanced College Diploma (3 years) in Audio-Visual Services, or equivalent combination of education and experience
- Minimum three (3) years with audio-visual, electronic classroom and computer systems, projection and video equipment required
- Experience installing, connecting and testing audio-visual components
- Experience directing activities of casual staff and/or assigning and checking the work of work-study students
- Excellent knowledge of industry-standard video-conferencing and web streaming product lines
- Ability to handle and deliver equipment to locations across campus many times per day and on tight schedules
- Must have excellent interpersonal and high-quality customer service skills, including professional written and oral communication skills to respond appropriately to formal correspondence with faculty and staff
- Ability to effectively conduct presentations in order to demonstrate classroom equipment use
- Must have the ability to exercise good judgment to meet tight deadlines in delivering and servicing equipment
- Ability to work independently

**Assets (Nonessential)**:

- Certified AV Technology Specialist
- Comprehensive knowledge of Crestron equipment
- Demonstrated experience in training faculty or professional clients in equipment use

**To be successful in this role you will be**:

- Adaptable
- Approachable
- Communicator
- Problem solver

**Closing Date**: 04/09/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time

**Working Hours**: 12.45pm-9pm Monday - Friday
**Pay Scale Group & Hiring Zone**:
**Job Category**: Administrative / Managerial
**Recruiter**: Fiona Chan

**Lived Experience Statement

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