Fine Dining Team Leader

2 weeks ago

Whistler, Canada Whistler Blackcomb Full time

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Summary**

This person is responsible for providing the experience of a lifetime in all facets of their work. They are responsible for managing the daily front of house operations of the facility. They will be reporting to the Fine Dining Manager and will oversee up to 40 employees.

Our fine dining restaurant Christine’s is located at the top of Blackcomb Mountains. Christine’s is open 6 months during the winter and 2 months during the summer, and is a food primary licensed establishment for 127 interior seating & 80 outdoor seats, open for Lunch 11:30am-4:30pm during the summer and 11am-3:30pm during the winter.

**Job Specifications**:

- Housing: Accepting Applications
- Outlet: Christine’s
- Expected Pay Range: $22.76 - $25.51 / hour + gratitudes
- Shift & Schedule Availability: Full Time
- Skill Level:_ Team Leader_

**Responsibilities**:

- To continually strive to exceed our Guest’s expectations
- Provide hands-on leadership and direction to a wide variety of positions.
- Lead with safety first
- Assist with ordering and all inventory controls
- Assist with employee training, development, and communication.
- Provide quality control on all products and services.
- Scheduling and labour controls.
- Promote a fair, harmonious work environment.
- Assist with preparation for catering and special events.
- Ensure fair and consistent disciplinary action.
- Views all aspects of their business unit through the eyes of a guest and deals with cleanliness that contravenes basic standards. Is unable to walk by garbage, unsightly areas, and uniforms or objects without providing or arranging immediate needed attention. Coaches others around to do the same.
- Assumes ownership of their business unit’s equipment as if it were their own.
- Strict compliance to Food Safe and HACCP regulations is a non-negotiable.
- Deliver on expectations of Safety and Food Safety plans and initiatives that deliver at the high standard that reflects the values of Vail Resorts and as required by law/regulation.
- This person is a steward of the environment and takes ownership of WB and Vail Resorts Zero Waste initiatives providing company-wide leadership for the network.
- Delivers guest service that reflects industry leading standards for the international restaurant industry and reflect the high expectations of Vail Resorts guests.
- Supports and delivers partner and strategic alliance relationships in their business
- Acts on Customer Satisfaction Metrics (Mystery Shopper and GX) to evaluate and optimize Net Promoter results against established targets, and understands results and re-enforces consistent standards and to reflect best practices company-wide.

**Management Key Success Factors**:

- Demonstrates and leads our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others, Be Inclusive
- Demonstrates and leads our Leadership Competencies: Drive, Out Front, Re-imagine, Develop, Connect, Passion
- Take on new responsibilities in an evolving leadership and business environment.
- Seeks to generate revenue opportunities by creating new, and enhancing current businesses.
- This person has their finger on the pulse of employee morale.
- Knows how to maximize the current experience and incessantly seek out the experience of a lifetime for our employees and guests.
- Makes personal and professional growth possible for all employees.
- Instills pride in the team and encourages members to feel proud about their accomplishments.
- Understands and leverages experience and service benchmarks in the leisure/hospitality i

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