Registration Supervisor

3 days ago

Toronto, Canada Real Estate Council of Ontario Full time

The Real Estate Council of Ontario (RECO) is seeking one (1) Registration Supervisor. We have one permanent position available to start immediately.

**About RECO**

RECO is a not-for-profit corporation responsible for administering the T_rust in Real Estate Services Act, 2002_ (TRESA) and associated regulations on behalf of the province of Ontario to protect the public interest through a safe and informed marketplace. A modern regulator with over 170 employees, RECO is a collegial and dynamic environment where quality work-life balance is valued along with strategic agility, curiosity and empathy in our action. RECO regulates approximately 100,000 registrants in the real estate sector.

**Hybrid work environment**

**RECO has adopted a ‘hybrid’ environment, which will typically include a minimum attendance in the office of one day per week, with some teams requiring more frequent in-office attendance.**

**RECO’s commitment to diversity and inclusion: They aren’t just words to us**

**RECO is committed to promoting an equitable, diverse, and inclusive environment that includes awareness, education, and engagement-building opportunities for all employees.**

**The role**

Under the direction of the Director, Registration, this position leads the efforts of the registration team in the successful delivery and administration of the registration program, documentation of processes, monitoring the status of registration-related activities and disciplinary procedures. This is an integral role that supports the Deputy Registrar and Director with: providing research and recommendations for improving team processes to align with leading practices in regulatory compliance and the interpretation and administration of the _Trust in Real Estate Services Act, 2002 (TRESA) _or its successor; leading the implementation of enhancements and updates to processes, policies and associated materials for the registration program; acting as escalation point for registration matters such as case reviews and issue resolution; and reporting on registration-related trends and patterns. This position also organizes and directs the day-to-day activities of assigned registration team members, provides ongoing coaching and feedback, including formal performance management activities.

Position responsibilities
- Work with director to establish/update team plans to support department plans
- Work with director to establish team processes and workflows
- Work with director to establish team performance measures
- Contribute to team resourcing plan
- Contribute to documentation and reporting standards and templates
- Contribute to risk related control documents
- Lead, track, and report on the execution of daily work and project plans, escalating to director as appropriate
- Track team risks, escalating as appropriate
- Build and foster positive, collaborative working relationships with colleagues and stakeholders
- Contribute to or support stakeholder engagement, communication and reporting activities
- Manage team work assignments
- Identify resource requirements, onboard assigned team members
- Lead development of team roles and responsibilities
- Monitor and manage engagement and performance of team members on a regular and ongoing basis
- Actively participate in coaching and performance management activities, including setting personal goals and development plans
- Engage in formal and informal learning opportunities that support growth in current role and career aspirations; proactively seek out opportunities to contribute to the organization
- Demonstrate self-awareness and emotional intelligence - developed through formal training, inquiry, feedback, and reflection - to be a professional, resilient, confident contributor to the organization
- Develop general awareness of budgeting principles
- Contribute to development of team budget requirements
- Complete ad-hoc assignments delegated by management
- Support issue resolution escalated by team
- Act as back-up for colleagues and counterparts during absences
- Other duties as assigned

Qualifications and experience
- Degree or diploma in business administration or customer service-related field, or equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
- Progressive experience in customer service environment is essential
- Comprehensive knowledge of real estate sector and its governing legislation and RECO policies and procedures, as applicable to registration requirements
- Previous supervisory or leadership experience would be an asset
- Strong analytical, problem solving and decision-making skills
- Excellent organizational, project and time management skills, including ability to prioritize and multitask
- Excellent verbal and written communication skills
- _________________________________

**Posting Date**: 3/28/2024

**Closing Date**: 4/11/2024

**Job Grade 7**

**Hiring range**:$72,000 to $90,000

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