Client Service Representative

1 month ago

Toronto, Canada WoodGreen Community Services Full time

**Employment Type**:
Casual, Bargaining Unit

**Work Hours**:
7 hours/week, Monday 9:00 am - 5:00 pm (Opportunity to pick up extra coverage/sick/vacation shifts as required)

**Work Setting:
**Onsite

**Salary**:
E- $20.53

**Application Deadline**:
November 22nd 2023 by 11:59 pm

**Program Overview - Volunteer Services, Community Program Unit
Volunteer & Student Services is a central resource to the organization, recruiting, retaining, and recognizing over 1000 volunteers who dedicate over 20,000 hours each year. This position reports to the Manager of Volunteer & Student Services. It is responsible for delivering client reception service in person, by telephone and/or online at the 1st-floor front desk of the main reception at 815 Danforth Avenue and providing general clerical support to the Department.

**What You Will Do**
- Receive clients and community members in person and/or by telephone at reception and provide professional, respectful and welcoming client services.
- Assess the individual’s needs and provide the client with information and referral to the center and agency resources to support them.
- Identify potential crisis situation before they occur and take steps to de-escalate minor situations and seeks support when necessary.
- Develop and maintain information and referral binders/sheets on the Centre’s programs and community resources.
- Assist in client registration and appointment making.
- Assist in data entry and compiling statistics.
- Keep accurate and confidential records, including client intake forms and related documents.
- Work with other Client Services Representatives to ensure ongoing coordination within and across units.
- Collaborate and cooperate with other staff within the Department to ensure clients’ success and integration in programming.
- Engage in training and education to upgrade skills as directed by WoodGreen Community Services to fulfil the position's responsibilities.
- Maintain all aspects of confidentiality relating to clients, volunteers, staff, community members and community partners.
- Ensure the anti-racism objectives and community development principles of the organization are respected and followed.
- Perform other related duties as required from time to time.

**What You Bring to the Team**
- Community Worker Diploma, Social Services Diploma, Human Services Counsellor Diploma or equivalent 2-year college diploma.
- Customer Service certificate is considered a strong asset.
- Minimum of one (1) year of experience working in the community service sector.
- Minimum of one (1) year of experience with multi-stakeholder engagement in the community service sector.
- Minimum of one (1) year of experience with data entry.

**What Will Set You Apart**
- Knowledge about the needs of new immigrants
- Understanding of programs and services within WoodGreen.
- Demonstrated customer service skills.
- Cultural sensitivity and ability to deal with clients and volunteers from diverse backgrounds.
- Ability to handle crises and seek appropriate support when required.
- Strong ability to work with teams.
- Strong English language skills, both verbal and written, with the ability to communicate effectively.
- Good Computer Skills.
- Solid interpersonal and relationship-building skills and demonstrated sound judgment with the ability to maintain confidentiality.
- Demonstrated flexibility, creativity, and initiative.
- Second language(s) an asset.

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