Commercial Graduate
3 weeks ago
**POSITION: Commercial Graduate**
**LOCATION: Mississauga, ON**
Live the Exceptional With Soul. This is the singular purpose of JLR.
At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.
JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.
Our Commercial team is constantly evolving to ensure we continue to offer differentiated modern luxury brands that attract and retain customers in a fast-changing digital world. With a new organizational structure to deliver our Reimagine strategy, we are focusing on the key pillars of growth, digital transformation, simplicity and go-to-market.
The Graduate Commercial Business pathway is focused on our commercialization strategy - planning, optimizing, and growing our business. During the graduate program, you’ll get the opportunity to undertake missions to broaden your experience and feed your curiosity and the chance to undertake three eight-month rotations across the following areas:
**Digital Transformation**
JLR is reimagining the modern luxury vehicle shopping journey in order to provide our clients with a seamless, transparent and omni-channel shopping experience. The Digital Transformation rotation will provide cross-functional exposure to each department within the JLR Canada business, including Sales, Finance, Marketing, Training, and Customer Service. In collaboration with JLR stakeholders and agency partners, you will support the development, prioritization and management of the project roadmap to deliver the new omni-channel shopping experience. As a Project Manager, you will ensure that appropriate stakeholders are engaged at all necessary touchpoints, in order to deliver against each milestone in the project roadmap.
**Retail Marketing**
The Retail Marketing rotation will provide hands-on experience in consulting with retailers to develop effective marketing strategies that are tailored to their market. This role will support the development of high-quality, on-brand advertising assets to support Tier 2 and Tier 3 advertising activities that directly result in increased demand. A key goal for this position will be to work with the Regional Performance Managers and leverage their support to ensure each retailer has a robust and integrated marketing plan that best complements Tier 1 and 2 marketing plans.
The person in this role will also assist in building a best-in-class Tier 3 website presence under our new Go To Market Strategy (MLPX), Modern Luxury and House of Brands. This involves researching competitive platforms both in the automotive sector and the overall luxury space-specific navigation and display strategies and documenting key insights. They will also work to ensure a consistent look and feel across all providers and in sync with our Tier 1 DX platform. Additionally, they will work with our Tier 3 website providers to help roll out key aspects of our revised templates. Through this project, this person will contribute to the team's creative capabilities and gain practical experience in direct to the consumer website design.
**Network Development**
The Network Development & Training department is more of a short and long term strategic team which oversees the following areas: Retail Network Performance including financial, Retailer Operations with Corporate Identity and Compliance, and Retailer Network Training including Non-Technical and Technical staff at the JLR Centres. You will learn and work on Retailer Agreement documentation and filing to new online platform, Retailer Performance Reporting with market analysis, and Retailer Compliance with Modern Luxury changes and Standards program.
**Customer Service**
The Customer Service department consists of the following functions: Commercial Revenue & Customer Satisfaction, Parts Logistics, and Technical Services. Our mission is to ensure that our clients have an exceptional experience with their products and our retailer network in Canada. You will work with the team on programs that drive commercial revenue, understand customer case resolution, and comparing JLR Canada service offerings against comparable OEMSs across Canada
**Sales Operations**
This department is responsible for the following areas: Sales Operations & Incentives, Sales Planning, Port Operations & Logistics, Distribution, Certified Pre-Ow
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