Passenger Service Crew Chief

3 weeks ago

Mississauga, Canada Airport Terminal Services Canadian Company Full time

Are you a detail-oriented problem solver who focuses on outstanding customer service?

Are you a team leader that others can rely on?

Then let your career take off with ATS as a Passenger Service Crew Chief

ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

**Roles and responsibilities**:

- Be actively involved with all passenger service duties in your area (checking in passengers, luggage, and communicating with passengers and coordinating ticket counter activities with vendors, flight and ground handling teams)
- Delegate passenger service duties in your assigned area (either a gate or ticket counter)
- Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight status as needed
- Maintain gate security to ensure only properly ticketed passengers access the jetway
- Be responsible for conducting on-the-job training and coaching for new team members
- Observe and enforce all ATS and airline safety regulations and company policies

**Qualifications**:

- Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
- Demonstrate proficient computer skills
- Be at least 18 years of age and possess a high school diploma, GED or work experience equivalent
- Possess a valid driver’s license with a clean driving record (only required for some airports)
- Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check
- Proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the Public Health Agency of Canada
- Must be able to speak Spanish.

**As an ATS Passenger Service Crew Chief you must be able to**:

- Lift up to 70 pounds (32 kg) on a regular basis
- Stand, lift, bend, push and pull on a frequent basis and for extended periods
- Work around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

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