Passenger Service Agent
1 week ago
Job Description:
Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S.
Roles and responsibilities:
Check in passengers and their luggage at the ticket counter and gates.
Patiently handle customer concerns and complaints regarding ticketing and baggage handling
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
Make announcements at the gate or over the general PA system regarding flight activity
Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
Qualifications:
Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
Have proficient computer skills
Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
Possess a valid driver's license with a clean driving record (only required for some airports)
Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check
Physical Requirements:
Lift up to 70 pounds (32 kg) on a regular basisStand, lift, bend, push and pull on a frequent basis and for extended periods
Work around jet and machinery noises
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.
M/F Disabled and Vet Equal Opportunity Employer
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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