Manager, Employment Services and Programs

4 weeks ago

Keswick, Canada Job Skills Full time

**Manager, Employment Services and Programs**

**Full-time Opportunity**

**York Region**

**Who we are**: Job Skills’ mission is to elevate the economic and social contributions of individuals and organizations to enrich the vitality of our community.

Job Skills’ vision is to build an inclusive society where all people are ensured equitable opportunities to fulfill their career aspirations and participate fully in the community.

**What we need**: Results-driven individuals who:

- Previous experience leading a diverse team with a positive, energetic attitude and serving clients with multiple barriers while demonstrating a non-judgmental, encouraging approach to challenges
- Demonstrated experience in Leadership, Financial Management, Trend/Statistical Analysis, Program Management and Program start up, Outreach, Change Management, Communication, Strategic Planning and Outcome Focus
- Collaborative approach towards other Program Services (both externally and internally)
- Solid knowledge of all facets of job search and career development techniques and practices
- Experience with developing and implementing new projects/programs
- Personal qualities of integrity, credibility and dedication to the mission, values and beliefs of the organization
- Working knowledge of another language (considered an asset)
- Proficiency in MS Office programs including, but not limited to, Word, Excel, PowerPoint, Outlook, Access
- Valid Driver’s license and access to a reliable vehicle

**What you will do**: The Manager, Employment Services and Programs supports the activities of the Job Skills Employment Programs and Services through the following activities:

- Track and assess monthly, quarterly, and annual targets to ensure compliance with contractual obligations; proactively identify and address performance gaps, implementing improvement strategies as necessary to achieve goals.
- Monitor expenses to ensure programs are operating within allocated funds and ensure budget tracking is maintained and that spending requests that are in line with budget limits
- Collaborate with the Senior Manager and Director to identify and recommend corrective actions for targets and human resource objectives, ensuring timely and effective resolution when necessary
- Provide both informal and formal feedback on staff performance at a minimum on a monthly, quarterly, and annual basis, ensuring continuous development and alignment with organizational goals
- Ensure a professional, respectful, and supportive environment for both clients and staff, fostering productivity, inclusivity, and a positive experience while upholding organizational standards
- Establish and maintain working relationships with community partners and Employers
- Develop working relationships with social service, community and employment agencies to promote programs and services delivered by Job Skills
- Assist in the planning for, delivery and/or participation in networking opportunities, community events and special functions
- Identify professional development needs for both self and staff, actively participate in relevant training opportunities, and encourage team participation to foster continuous growth and skill enhancement
- Ensure excellence in customer service through effective monitoring and scheduling of all resources including staff
- Oversee staff, manage daily operations, and ensure the smooth functioning of the site while reporting any site-specific needs or issues back to senior management for resolution

QUALIFICATIONS:

- Minimum education requirement is a University Degree or equivalent work experience
- 2-4 years’ staff management experience
- 2-4 years’ experience in the Social Service sector

COMPETENCIES:

- Communication (oral and Written)
- Managing Performance
- Accountability
- Decision Making Abilities
- Building Collaborations/Partnerships
- Analytical Thinking
- Multi-tasking Abilities
- Change Management Abilities

**What you will get**: In addition to the satisfaction gained from helping people reach their goals, Job Skills offers:

- Work Schedule: Monday - Friday, 35 hours per week
- Generous paid time off (including enhanced vacation time off, personal needs time off and optional year-round “summer hours” schedule, etc.) to encourage work/life balance
- Comprehensive, employer-paid health benefits package (including extended health and dental)
- Defined, employer-matched pension plan
- Employee assistance program
- Professional development opportunities
- A diverse and inclusive workplace
- Free on-site parking

Job Skills is a forward thinking, not-for-profit, charitable organization that is constantly developing or implementing new Programs to help individuals achieve economic independence. In doing so, we aim to contribute to the economic and social viability of our community. We are ethical, client-focused, and performance-oriented and believe in the personal growth of our staff, our community and our clients.

As a _

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