Manager, Data Analytics
4 weeks ago
**At Trulioo, we build and connect digital identity networks around the globe, and this framework of trust empowers businesses to assess the various risks associated with digital identities. Our mission is to build trust online. Digital services hold the promise of allowing anyone to interact and transact with anyone, anywhere. However, the threat of bad actors gets in the way of our connectedness; the global village only works if we trust each other.**:
**We are a Silicon Valley-funded tech company solving the problems of trust and safety online. To realize that goal we've built the world's leading identity verification platform, enabling instant verification of 5 billion people and 330 million businesses in more than 195 countries. With offices in Vancouver, San Diego, Austin, Dublin, Copenhagen, and Singapore, we've fostered a world class team committed to building trust online. Our competitive advantage is, and always will be, our people. At Trulioo, we truly believe "everyone is someone" and we invite you to join our mission and celebrate the positive change we are making in the world.**:
**Position Summary**:
Reporting to the Director of Data Science, the Manager of Data Analytics is responsible for supporting all customer-facing teams with world class analytics and professional services for customers and prospective customers evaluating Trulioo services. This includes providing leadership to a team of analysts, defining and implementing streamlined systems and project management processes, maintaining a standard of excellence in analytical deliverables and working closely with customers and customer facing teams. We are looking for someone with an entrepreneurial spirit who enjoys collaborating with stakeholders and customers as much as crunching the numbers
**What you will be doing**:
- Collaborate with Sales and Customer Success departments to scope customer project opportunities, understand needs and define a mutual project plan
- Tell powerful stories from extracted and analyzed data in concise but impactful reports/presentations
- Help the team to break down roadblocks and determine creative solutions for unique problems under tight revenue-impacting deadlines
- Report on KPIs and provide visibility into ongoing customer trial opportunities to senior leadership across Trulioo
- Contribute to the improvement and automation of operational and analytic processes to help the team scale efficiently
- Coach, train and mentor a team of analysts
- Act as an escalation point for team members and stakeholders
- Help distill knowledge and best practices to direct reports
**You Have**:
- 2+ years of previous experience managing a team of direct reports
- Strong business, operational and technical aptitude with a proven ability to quickly learn new technologies
- Strong problem solving ability and are able to logically analyze, identify root causes and provide effective solutions with a high level of detail
- Ability to manage a project based team utilizing tools such as JIRA
- Strong analytics experience
- Created and presented reports to stakeholders/leadership teams and provided actionable insights, and built interactive dashboards
- Experience with KPI tracking and reporting
- Experience with SQL (a must), excel, one or more BI tools such as Tableau, PowerBI etc., Python (possibly), ETL/ELT tools
- Excellent verbal and written communication skills
- Excellent interpersonal skills - ability to collaborate across departments
- Ability to work in a customer-oriented, fast-paced, dynamic environment
- Bonus:
- experience working with a scripting language such as Python or R in a combination of professional and/or self-taught environment.
- experience in a B2B or SaaS product environment in a customer facing position
Hear from the Trulioo Technology team about advancing your career by clicking here
**Working at Trulioo**
**You will be challenged to achieve, develop, and grow as part of a hyper-growth company.**:
**We offer you the opportunity to make a difference and create a better world by revolutionizing how technology, trust, and identity intersect online. We are on a mission to make sure no one is left behind and everyone has the opportunity to participate fully in the modern digital economy. In order to do this well, diversity and inclusion have always been fundamental to our mission, our culture and our life. Trulioo is proud to be an equal opportunity employer and our commitment to inclusion across race, gender, age, religion, identity and experience connects us with the customers and communities we serve, attracting top talent and passionate changemakers across the globe. Our mission matters - for billions of people everywhere.**:
**The diverse experiences, ideas, and identities of Trulioo's team members help us make better decisions and drive great results. We foster an inclusive work environment that welcomes team members of all backgrounds and perspectives.**:
**We're committed to provid
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