Insights Services Project Manager

6 months ago

Quebec City, Canada Meltwater Group Full time

**Description**

Description:
The Project Manager - Media Insights & Analytics is responsible for delivering customer insights across target market segments, platforms and/or genres. They also oversee the design and execution of market research projects. They collaborate in the development of analytical, predictive and optimisation models by providing business inputs to teams. They work closely with internal teams to develop goals and key performance indicators (KPIs) across various media channels. They are also responsible for analyzing and reporting on multi-channel marketing campaigns to determine opportunities to increase effectiveness and maximize return on marketing investment. The work involves providing day-to-day guidance to the analytics and customer insights team as well as coordination with other departments for insight generation and reporting purposes. They should be proficient at project management and stakeholder management.

The Project Manager will work within a larger professional services team to support one of our biggest Enterprise client deliverables, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy

About the Department:
Meltwater’s Media Insights team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.

Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

What You’ll Do:
Technical & Operational:

- Problem-Solving and Critical Thinking: Ability to analyze complex data issues, think critically, and propose effective solutions.
- Ad Hoc Requests Management: Enjoys working on ad hoc requests, demonstrating flexibility and responsiveness.
- Problem-solving: With an analytical mindset (e.g. ability to question data)
- Willingness to learn and contribute (an ambitious team player)
- Understanding of complex deliverables
- Excellent communicator
- Attention to Detail: Strong attention to detail in data analysis, ensuring accuracy and completeness
- Team player: Collaborative team player, able to work seamlessly within a team environment
- Structured and Adaptable: Thrives in a structured environment with recurring weekly deliveries, as well as the ability to handle daily ad hoc requests
- Experience with Manual Data Tagging/Curation: Previous exposure to working with manually tagged or curated data sets
- Quality Assurance Expertise: Proficient in conducting quality checks, ensuring content relevancy, and maintaining data accuracy. Ability to implement data quality control standards and methods
- Develop checklists and tracking tools to ensure adherence to data quality control standards
- Manage project discipline to document scope changes, issues and risks that affect implementation
- Assist users, technical staff and management to determine and resolve issues associated with project implementation
- Support regular project reviews to recommend schedule changes, cost or resource adjustments
- Manage internal & external stakeholder interactions to ensure alignment of deliverables according to requirements/SLAs set by clients
- Assist users, technical staff and management to determine and resolve issues associated with project implementation
- Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients
- Oversee efficiency of workflows - Proactively monitoring and reviewing workflows, identify potential workflow issues that require assessment & review with clients.
- Analyze data sets and review standard of reporting / project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner
- Develop a know-how of Meltwater products to help enhance reports

People Development & Management:

- Be a culture champion - build and drive the overall culture and vision of the team by leading by example.
- Ensure constant close communication with team to ensure any changes to deliverables are executed, delivered and archived accordingly
- Identify challenges within the team, including workflow, welfare and scheduling and feedback to management.
- Team Development - Liaise with management to identify and execute training needed to optimize team's overall skills
- Ensure proper briefings, handovers and mentoring is done for team members to ensure support at all levels

What You’ll Bring:
Work Experience
- Extensive Project Management work experience
- 2+ years' experience as an Analyst having rele

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