Director, Customer Projects and Services

4 months ago

Calgary, Canada AESO Full time

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.

Job Description
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This role involves strategic business planning, resource management, and fostering a culture of high employee engagement and positive customer experience. Internal and external stakeholder relations are critically important. The position coordinates cross functionally with other departments and business units across the AESO and is responsible for relationships with government, Transmission Facility Owners (TFOs), Distribution Facility Owners (DFOs), Market Participants and ratepayer interest groups.

Qualities to support your success in this role:
- You are effective working in a high pace environment which has high customer demands and schedule pressures.- You have comprehensive knowledge and experience leading and developing people.- You are a strategic thinker and align employees to strategy and sets clear expectations.- You have strong business acumen, including a broad understanding of the Alberta electric industry legal and regulatory framework, ISO Tariff, Alberta electricity markets and AIES system operations.- You are an effective risk-based decision maker who understands when to take appropriate risk and delegates decisions to appropriate levels.- You have good analytical and interpersonal skills with expertise in distilling complicated topics to a broader audience.- You are effective at managing healthy conflict resolution with internal and external stakeholders.- You have demonstrated strong communication and public speaking skills.- You have experience with change leadership, guiding and mentoring teams through change.- You have strong knowledge of project management fundamentals, and customer connection processes.- You have strong knowledge of transmission system planning, and congestion analysis is a benefit.- You are results driven and champions continuous learning and process improvement.

Key accountabilities include:
Business and Strategic Leadership:
- Oversee the portfolio of all customer projects and manage project escalations, both internal and external.- Oversee the AESO Connection Process to ensure effectiveness, accountable for its continuous improvement, including alignment with rules and standards and regulations. Lead stakeholder engagement and change management through to implementation.- Accountable for overall delivery of the Cluster Assessment Process and all customer projects (including large load /load, generation, and storage).- Maintain a solid understanding of the AESO corporate strategy and Objectives and Key Results (OKRs).- Assist the VP, Grid Reliability Projects & Planning with the development of strategic business plans.- Develop and implement OKRs for the department, including monitoring assessing and reporting.- Effectively direct resources towards team objectives.- Overall team resource planning, budgets, monitoring and forecasting of expenses.- Ensure succession plans are in place for key roles within the team.- Ensure adequate functional business practices, systems and processes, quality control procedures and resources are in place to support staff to perform their roles effectively.- Maintain compliance to certain ARS standards, ISO rules and the ISO tariff.- Lead effective implementation of regulation changes (e.g. transmission policy) that may change from time-to-time impacting the AESO Connection Process and delivery of customer projects.- Values and maintains high regard for cross functional coordination amongst the organization, including the vital importance of ensuring seamless coordination and alignment with the Director, Customer Access and Project Engineering.- Develop and maintain an effective and constructive working relationship with the industry players in Alberta.- Effective regulatory proceeding support, which may include participation in hearings as a panel witness.

People Leadership:
- Build a culture of high employee engagement, that supports the AESO Values- Ensure staff understand how their work contributes to the AESO corporate strategy and objectives.- Ensuring adequate career development plans are in place to support employee growth and are aligned with succession planning.- Provide coaching to direct reports:
- Understand the pace, technical and non-technical challenges, assist leaders with your guidance and input on prioritization and risk-based decision making.-
- Setting clear expectations for the team-
- Providing appropriate recognition and constructive and timely feedback-
- Givin

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