Director, Customer Projects and Services
2 weeks ago
The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.
Job Description
- Workday_
- ._
This role involves strategic business planning, resource management, and fostering a culture of high employee engagement and positive customer experience. Internal and external stakeholder relations are critically important. The position coordinates cross functionally with other departments and business units across the AESO and is responsible for relationships with government, Transmission Facility Owners (TFOs), Distribution Facility Owners (DFOs), Market Participants and ratepayer interest groups.
Qualities to support your success in this role:
- You are effective working in a high pace environment which has high customer demands and schedule pressures.- You have comprehensive knowledge and experience leading and developing people.- You are a strategic thinker and align employees to strategy and sets clear expectations.- You have strong business acumen, including a broad understanding of the Alberta electric industry legal and regulatory framework, ISO Tariff, Alberta electricity markets and AIES system operations.- You are an effective risk-based decision maker who understands when to take appropriate risk and delegates decisions to appropriate levels.- You have good analytical and interpersonal skills with expertise in distilling complicated topics to a broader audience.- You are effective at managing healthy conflict resolution with internal and external stakeholders.- You have demonstrated strong communication and public speaking skills.- You have experience with change leadership, guiding and mentoring teams through change.- You have strong knowledge of project management fundamentals, and customer connection processes.- You have strong knowledge of transmission system planning, and congestion analysis is a benefit.- You are results driven and champions continuous learning and process improvement.
Key accountabilities include:
Business and Strategic Leadership:
- Oversee the portfolio of all customer projects and manage project escalations, both internal and external.- Oversee the AESO Connection Process to ensure effectiveness, accountable for its continuous improvement, including alignment with rules and standards and regulations. Lead stakeholder engagement and change management through to implementation.- Accountable for overall delivery of the Cluster Assessment Process and all customer projects (including large load /load, generation, and storage).- Maintain a solid understanding of the AESO corporate strategy and Objectives and Key Results (OKRs).- Assist the VP, Grid Reliability Projects & Planning with the development of strategic business plans.- Develop and implement OKRs for the department, including monitoring assessing and reporting.- Effectively direct resources towards team objectives.- Overall team resource planning, budgets, monitoring and forecasting of expenses.- Ensure succession plans are in place for key roles within the team.- Ensure adequate functional business practices, systems and processes, quality control procedures and resources are in place to support staff to perform their roles effectively.- Maintain compliance to certain ARS standards, ISO rules and the ISO tariff.- Lead effective implementation of regulation changes (e.g. transmission policy) that may change from time-to-time impacting the AESO Connection Process and delivery of customer projects.- Values and maintains high regard for cross functional coordination amongst the organization, including the vital importance of ensuring seamless coordination and alignment with the Director, Customer Access and Project Engineering.- Develop and maintain an effective and constructive working relationship with the industry players in Alberta.- Effective regulatory proceeding support, which may include participation in hearings as a panel witness.
People Leadership:
- Build a culture of high employee engagement, that supports the AESO Values- Ensure staff understand how their work contributes to the AESO corporate strategy and objectives.- Ensuring adequate career development plans are in place to support employee growth and are aligned with succession planning.- Provide coaching to direct reports:
- Understand the pace, technical and non-technical challenges, assist leaders with your guidance and input on prioritization and risk-based decision making.-
- Setting clear expectations for the team-
- Providing appropriate recognition and constructive and timely feedback-
- Givin
-
Director, Customer Projects and Services
2 weeks ago
Calgary, Alberta, Canada Alberta Electric System Operator Full timeThe Alberta Electric System Operator seeks a Director, Customer Projects and Services to lead customer projects, manage project escalations, and oversee the AESO Connection Process. Job Title: Director, Customer Projects and Services About the Role: The Director, Customer Projects and Services will be responsible for leading a team of functional managers...
-
Director, Customer Projects and Services
1 week ago
Calgary, Canada AESO Full timeThe Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an...
-
Director, Customer Projects and Services
1 week ago
Calgary, Canada AESO Full timeThe Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an...
-
Director, Customer Projects and Services
1 week ago
Calgary, Canada Alberta Electric System Operator Full timeThe Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...
-
Director, Customer Projects and Services
1 week ago
Calgary, Canada Alberta Electric System Operator Full timeThe Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...
-
Calgary, Alberta, Canada AESO Full timeAbout the RoleWe are seeking a highly skilled and experienced Director, Customer Projects and Services to join our team at the Alberta Electric System Operator (AESO). As a key member of our leadership team, you will be responsible for leading the delivery of customer projects, managing project escalations, and ensuring the effectiveness of the AESO...
-
Calgary, Alberta, Canada AESO Full timeAbout the RoleWe are seeking a highly skilled and experienced Director, Customer Projects and Services to join our team at the Alberta Electric System Operator (AESO). As a key member of our leadership team, you will be responsible for leading the delivery of customer projects, managing project escalations, and ensuring the effectiveness of the AESO...
-
Director, Customer Projects and Services
2 weeks ago
Calgary, Canada Alberta Electric System Operator Full timeThe Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...
-
Calgary, Alberta, Canada Alberta Electric System Operator Full time**Director, Customer Access and Project Engineering** A senior leadership role responsible for overseeing the delivery of project engineering and customer access study work products, ensuring timely and efficient delivery of customer projects and AESO-driven transmission projects. The Alberta Electric System Operator (AESO) is seeking a highly experienced...
-
Calgary, Alberta, Canada AESO Full timeJob DescriptionThe Alberta Electric System Operator (AESO) is seeking a highly skilled and experienced professional to fill the role of Director, Customer Access and Project Engineering. This position is responsible for leading the development and implementation of strategies for customer access and project engineering, ensuring the safe and reliable...
-
Calgary, Alberta, Canada AESO Full timeJob DescriptionThe Alberta Electric System Operator (AESO) is seeking a highly skilled and experienced professional to fill the role of Director, Customer Access and Project Engineering. This position is responsible for leading the development and implementation of strategies for customer access and project engineering, ensuring the safe and reliable...
-
Customer Success Manager
3 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeAbout the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...
-
Customer Success Manager
3 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeAbout the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...
-
Project Director
3 weeks ago
Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full timeJob Summary:Startec Compression & Process is seeking a highly skilled Project Director to lead a team of engineering, procurement, and project services personnel. The successful candidate will be responsible for delivering projects on budget and schedule, while ensuring compliance with regulatory requirements and health & safety standards.Key...
-
Project Director
3 weeks ago
Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full timeJob Summary:Startec Compression & Process is seeking a highly skilled Project Director to lead a team of engineering, procurement, and project services personnel. The successful candidate will be responsible for delivering projects on budget and schedule, while ensuring compliance with regulatory requirements and health & safety standards.Key...
-
Executive Director
2 weeks ago
Calgary, Alberta, Canada TOS J PROJECTS LTD. Full timeTOS J PROJECTS LTD. is seeking an experienced leader to fill the role of Executive Director. The ideal candidate will have a strong background in education and experience in managing teams. The Executive Director will be responsible for allocating resources, establishing departments, and coordinating work across regions. The role requires strong...
-
Executive Director
2 weeks ago
Calgary, Alberta, Canada TOS J PROJECTS LTD. Full timeTOS J PROJECTS LTD. is seeking an experienced leader to fill the role of Executive Director. The ideal candidate will have a strong background in education and experience in managing teams. The Executive Director will be responsible for allocating resources, establishing departments, and coordinating work across regions. The role requires strong...
-
Calgary, Canada AESO Full timeThe Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an...
-
Calgary, Canada AESO Full timeThe Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an...
-
Executive Director
2 weeks ago
Calgary, Alberta, Canada TOS J PROJECTS LTD. Full timeTOS J PROJECTS LTD. is seeking a highly skilled and experienced Executive Director to lead our organization. The ideal candidate will have a strong background in education and experience in allocating resources, authorizing departments, and coordinating work. The Executive Director will be responsible for establishing objectives, formulating policies, and...
