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Specialist Solution Management

4 months ago

Edmonton, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

Additional responsibilities include designing/testing/implementing/documenting and supporting Rail traffic control systems and sub-components

**Main Responsibilities**

**Operation Support**
- Day to day coaching and mentoring of assigned staff.
- Maintaining, configuring, and patching Redhat Linux servers
- Lead problem investigation and follow-up resolution.
- Define and implement high availability setup and maintain and improve disaster recovery procedure and scripts.
- Ensure compliance with and oversee development and execution of C&I testing strategies, test plans, and test procedures to validate that the system correctly implements the specifications.
- Ensure compliance with, all appropriate CN IT standards (e.g. Security, Architecture, Project Delivery Methodology, SOX, etc.)
- Automate and optimise support tasks.
- Ensure that established schedules and budgets are met for specified projects; acts as a technical resource in the area of Solution Management.
- Interfaces with rail traffic controllers, mechanical, S&C personnel, as well as transportation officers.
- Deployment and management of software versions for various on-board components for freight operations

**Delivery**
- Participate in the project design phase to establish support structure for solution management
- Work with project team to deliver the production solution, including automation solutions
- Participate in the T2C process to enforce the support excellence standard.

**Practice Evolution**
- Engage with team to define, design and implement suitable automated processes solutions to optimise the day to day support activities.
- Participates in the evaluation and recommendation of new tools and new solution technologies for existing and future business needs.

**Requirements**:
**Education/Certification/Designation**
- Bachelor’s in computer science or College degree with equivalent field experience.

**Skills/Knowledge**
- Excellent knowledge of Linux systems configuration, clustering, and administration, including Redhat 7.4, 8.4
- HP Proliant DL Servers configuration and hardware setup.
- Strong understanding of server and storage concepts, including on premise and cloud computing.
- Strong understanding of networking concepts, including, specifically L4-L7
- Jumpservers and NoMachine setup and configuration
- NAS devices
- Web servers hosting
- Scripting in Perl/Python/KSH/BASH
- Detail and results oriented.
- Able to communicate with all levels of the company.
- Experience with project planning and deployment

**Experience**
- Minimum of 5 years experience within a Level 3 Technical Support environment.
- Experience should include advanced Linux administration

**Assets (if applicable)**
- Experience using Service Now
- Familiarity with Google Cloud Platform GCP
- Networking and firewall knowledge
- Kubernetes
- Cockroach DB
- Anthos
- Kafka
- Prior experience with railway operations, dispatch systems, mechanical and/or signalling systems.

**Working Conditions**
- Working with mission critical, safety systems.
- Significant time spent working on computer systems and reviewing technical documents.
- Pressure to meet changing project schedules, priorities and deadlines.
- Required to be on call during system commissioning activities.
- May be required to respond to emergency situations.
- 24x7 support on-call rotation. Work shifts may vary and will include weekdays, weekends and company holidays.
- Work is primarily in an office environment

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.