Customer Success Specialist

4 weeks ago

Vancouver, Canada Pacific West Mechanical Full time

**Customer Success Specialist**

**Who Are We?**

Pacific West Mechanical is a well established and growing full service mechanical contractor. Our expertise is in service, preventative maintenance, and troubleshooting of managed commercial and multi-family buildings in the Greater Vancouver Region. At Pacific West Mechanical we pride ourselves on our family like work environment that fosters growth and creates opportunities for our team members. We invest in our people and our processes to streamline operations and provide our team members with opportunities for advancement and professional development. As a result, we provide consistent high quality service to our customers.

**Why Choose Pacific West Mechanical**

At Pacific West Mechanical we value our employees and are always looking for ways to offer opportunities for growth and advancement within the company. We are a welcoming team looking for people wanting to grow with us and build a lifelong career.

**Highlighted below are a few more reasons for choosing Pacific West Mechanical.**
- We are a great place to grow your career
- Everyone has the opportunity for twice annual performance based bonuses
- Competitive wage
- Vacation pay
- Paid every 2nd Friday
- Benefits that start immediately
- Stable full time work
- Referral bonus
- Ongoing training and educational opportunities
- As a team we spend a lot of time together and value a collaborative and fun team atmosphere,we also enjoy company events together throughout the year.

**About the Position**

**Responsibilities**
- Initiating jobs in our cloud portal along with required follow ups and forwarding to an appropriate team member
- Receive and direct calls and prioritize based on urgency
- Receive and forward client inquiries including condo residents and property management
- Administrative tasks including managing on-call schedule, keys, and office supply inventory
- Provide feedback to team members to improve internal processes, update as necessary
- Some reception tasks and other duties as assigned
- Seek guidance from the team lead when required
- Additional admin support assigned as required in Accounting and or Inside sales.

**Your Qualifications, Experience, and Abilities**
- 2+ year in related reception or administrative customer facing role
- Excellent verbal and written communication skills
- Knowledge of HVAC and/or plumbing industry or exposure to a service industry is preferred
- Ability to work independently
- Self-motivated and self-directed
- Excellent organizational skills, verbal, and written communication skills
- Attention to detail
- Able to work under pressure in a fast paced environment, maintain composure as required
- Proficiency in Microsoft Office

**Personal Attributes**
- Proven ability to be able to effectively pick up tasks or deal with situations that are new and novel
- Ability to understand where to focus energy when dealing with multiple tasks, and prioritize accordingly
- Enthusiastic, strong work ethic, and positive attitude is a must.
- Communicative - possesses good written and verbal skills enabling them to communicate clearly with clients, technicians, vendors, and peers in the office
- Driven to seek continuous improvement and help build a culture of accountability
- Natural problem solver

For immediate questions regarding this position please call **778-552-7077** to speak with the Director of Recruitment.

Pacific West Mechanical is proud of their inclusive and diverse workplace, we are an equal opportunity employer and encourage all qualified applicants to apply.

**Please note that due to the high volume of applicants, only those being considered for an interview will be contacted**.**

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$26.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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