Mth - Alberta Bilingual Claims Agent

3 weeks ago


Edmonton, Canada Metro Supply Chain Full time

Reporting to the Claims Manager, the job holder has the mandate to collect complaints and claims - goods and / or property.

**RESPONSIBILITIES**:

- Investigation / analysis of damages and interests
- Responds to customer questions within the framework of their knowledge
- Listening, analyzing, and diagnosing the nature of the problems
- Support and take responsibility for resolving customer issues at the first point of contact within their role
- Ensure customer satisfaction
- Thoroughness in clerical manual tasks
- Is committed to maintaining harmonious relationships with customers and the internal team
- Ability to solve practical problems using several tangible variables in situations where current standards are limited.
- Other related tasks

**EDUCATION**:

- College diploma or equivalent experience.

**EXPERIENCE**:

- Experience in the insurance industry (complaints and claims)
- Claims assessment
- Customer service
- Good ability to argue and reason in litigation.

**CORE COMPETENCIES**:

- Customer Centricity
- Fully Bi-lingual (English & French)
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

Should you require accommodation for a special ability or need during any stage of the recruitment process, please contact a member of our Human Resources Team.


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