Field Technical Support Representative

2 days ago

Montréal, Canada Hewlett Packard Enterprise Full time

Field Technical Support Representative / Représentant de l'assistance technique sur le terrain

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Sounds like you? Then we have the right opportunity — we are looking for a Field Technical Support Rep to join us

**How You'll Make Your Mark**:

- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
- Provide software service, post
- Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
- Solve technical problems on an assigned hardware and software platforms.
- Use proactive monitoring procedures/tools to identify problem prevention opportunities.

**About You**:

- Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of working experience in related fields or Degree holder with 1-3 years relevant working experience.

**Knowledge and Skills**:

- Advanced knowledge of operating systems and software.
- Basic skills in project management.
- Strong communication skills, problem analysis, and presentation skills.
- Ability to develop Customer relationships.
- Ability to perform while under high-pressure situations.
- Ability to work in a team environment.
- Basic networking, O/S, and troubleshooting knowledge.
- Detailed understanding of general/technical aspects of the onsite system repair job.

**Join us and make your mark**

**What we can offer you**:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

**Then let’s stay connected**

Find out more about us and follow us on:
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Représentant de l'assistance technique sur le terrain**

Hewlett Packard Enterprise fait évoluer la façon dont les gens vivent et travaillent. Nous réunissons les esprits les plus brillants pour créer des solutions technologiques révolutionnaires, aidant nos clients à laisser leur empreinte dans le monde.

Notre nouvelle organisation de services informatiques innovante est HPE Pointnext. Nous avons l'expertise pour conseiller, intégrer et accélérer les résultats de nos clients dans leur transformation numérique.

Cela vous ressemble ? Alors nous avons la bonne opportunité - nous recherchons un représentant du support technique sur le terrain pour nous rejoindre

**Comment vous laisserez votre marque**:

- Maintenir un haut niveau de satisfaction des clients en clarifiant les besoins des clients et en veillant à ce qu'ils soient satisfaits.
- Traiter les problèmes de relation client rapidement et de manière appropriée, faire remonter les problèmes conformément aux procédures établies.
- Assurer le service logiciel, le support après-vente ou la prestation de services et résoudre les problèmes applicatifs pour des comptes distants ou locaux, sur des systèmes standards et spécialisés.
- Fournir une assistance technique directe des systèmes après-vente aux utilisateurs finaux et aux fournisseurs de services agréés de l'entreprise.
- Résoudre les problèmes techniques sur une plate-forme matérielle et logicielle assignée.
- Utiliser des procédures/outils de surveillance proactive pour identifier les opportunités de prévention des problèmes.

**À propos de vous**:

- Minimum professionnel / diplôme / diplôme d'associé (domaine technique) équivalent avec 4 à 5 ans d'expérience professionnelle dans des domaines connexes ou titulaire d'un diplôme avec 1 à 3 ans d'expérience professionnelle pertinente.

**Connaissances et compétences**:

- Connaissance avancée des systèmes d'exploitation et des logiciels.
- Compétences de base en gestion de projet.
- Solides compétences en communication, analyse des problèmes et compétences en

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