Implementation Specialist

7 days ago

Vancouver, Canada Hootsuite Full time

We're looking for an Implementation Specialist to help us lead and execute the implementation projects for Hootsuite products and solutions to make our customers successful. You'll be working on multiple projects simultaneously in a highly collaborative environment to deliver them on time and in line with client needs and requirements. This role reports to the Manager, Professional Services and can be based in Vancouver, BC, Calgary, AB or Toronto, ON. Please note that the role will include up to 20% of travel to client sites.

**WHAT YOU'LL DO**
- Execute the technical and business objectives based on the scope of the implementation launch project, to deliver high-quality standards and exceed client expectations
- Drive adoption and implementation rollout with a process
- and outcome-oriented approach
- Conduct customized training sessions via online webinars or in-person
- Maintain an in-depth understanding of Hootsuite's suite of products, apps, and services
- Develop project management skills

**WHAT** YOU'LL NEED**:

- Experience in a B2B customer-centric environment
- Customer service or client management experience especially related to SaaS
- Familiarity with the tech and social media industry
- Excellent oral and written English and Spanish communication skills
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Perseverance: pursues everything with energy, drive, and a need to finish—doesn't give up
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding

**WHO YOU ARE**:

- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:
**Step Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp

**One Team**:Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

**Customer Obsessed**:Focus relentlessly on helping our customers succeed. #CustomerObsessed

**Go Fast, Be Agile**:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

**Play to Win**:Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

**Neighbours & Allies**:Give back to our communities and be an ally. #SocialForGood #Allies
- #LI-CK1_

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