Customer Service/inside Sales Representative
5 days ago
**Job Description - Customer Service / Inside Sales Representative**
**Title**
Customer Service / Inside Sales Representative
**Reports To**
Branch Manager
**Summary**
BDI Canada Inc., a leading industrial distribution company, is looking for the right person to join our **St Catharines** team as a **Customer Service / Inside Sales Representative**. If you are a motivated individual with the skills and experience outlined below — we’d love to hear from you
Our **salary, benefits, and bonus program** are highly competitive within the industry.
**What We’re Looking For**:
- **2+ years of experience** in a similar role.
- Proficiency in **SAP and Microsoft Outlook**.
**Key Responsibilities**:
- Build and maintain **trust-based relationships** with customers.
- **Prepare, produce, and follow up** on customer quotations.
- **Process and manage purchase orders** with accuracy and efficiency.
- Source competitive quotes from **suppliers and manufacturers**.
- Solve customer issues independently, using **creative problem-solving skills**.
- Actively **learn and collaborate** with colleagues to enhance team success.
**Requirements**:
- A University or college degree or an acceptable combination of education and experience.
- Good understanding of Bearings and Power Transmission product line features and benefits.
- 2+ years experience with Power Transmission and Bearing sales.
- Strong problem identification and objection resolution skills.
- Able to build and maintain lasting relationships with customers.
- High level of integrity and work ethic.
- Experience in SAP based software system
- Forklift license
**Job Types**: Full-time, Permanent
Pay: $35,000.00-$50,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Profit sharing
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- DCS / DEC (required)
**Experience**:
- Customer Service/Inside Sales: 2 years (required)
- Bearings and Power Transmission Products: 2 years (required)
- SAP: 2 years (preferred)
- Microsoft Office: 1 year (preferred)
Licence/Certification:
- Forklift Licence (preferred)
Work Location: In person
Expected start date: 2025-02-14
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