Servicenow Technical Lead

2 weeks ago

Ottawa, Canada Maplesoft Group Full time

Maplesoft Group is currently seeking a ServiceNOW Technical Lead for our Federal Government client.

The following responsibilities are associated with the “Statement of Work” but are not limited to:
The Consultant will be responsible for providing the following Services:
Under the direction of the Assistant Director, Service Management and Platform (ServiceNOW):

- Coordinate work between the Human Resource (HR) Case Management developer and the HR business

support team
- Design and document ServiceNow solutions, enhancements and changes based on business requirements for

the ServiceNOW HR Case Management module
- Document key technical decisions, issues, and enhancements
- Support the development lifecycle (Design, Develop, Test, Deploy & Maintain)
- Establish a technical project plan with key milestones and providing status updates
- Prioritize functional and technical requirements
- Participate in business process redesign workshops and providing technical feasibility assessments related to

the ServiceNow platform
- Work closely and facilitate discussions with internal business clients to clarify requirements and convert them

into technical and functional requirements
- Report progress on development work and keep track of decisions, issues, enhancements through the entire

development lifecycle
- Assist in resolving technical issues
- Work with the support team to ensure transition from development to operation
- Communicate and collaborate with project team members and key stakeholders throughout the project
- Other related activities and deliverables, as required

Required Qualifications & Skills

The Consultant should have the following qualifications and skills:

- University degree or college diploma in business, public administration, statistics or a related field
- A minimum of three (3) years of demonstrated experience as a developer for ServiceNow implementations
- Demonstrated experience with different ServiceNow module (including, but not limited to ITSM, ITOM, ITBM,

SAM Pro, HR, SecOps)

Additional Qualifications

The following will also be considered:

- Demonstrated ability to use data and information to inform problem solving in relation to building systems

and infrastructure
- Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
- Demonstrated experience working and leading discussions with a broad set of stakeholders

Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

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