ServiceNow Developer

3 weeks ago

Ottawa ON, Canada MGIS Inc. Full time

Design and document ServiceNow solutions, enhancements and changes based on business requirements related to the SAM Pro module

  • Document key technical decisions, issues, and enhancements• Design and develop interfaces between ServiceNOW and Bank systems
  • Support the development lifecycle (Design, Develop, Test, Deploy & Maintain)• Develop changes on ServiceNow platform through scripting, configurations and other development activities
  • Establish a technical project plan with key milestones and providing status updates
  • Prioritize functional and technical requirements
  • Participate in business process redesign workshops and providing technical feasibility assessments related to the ServiceNow platform
  • Work closely with and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements
  • Report progress on development work and keep track of decisions, issues, enhancements through the entire development lifecycle
  • Assist in resolving technical issues
  • Work with the support team to ensure transition from development to operation
  • Communicate and collaborate with project team members and key stakeholders throughout the project
  • Other related activities and deliverables as required
Requirements
  • University degree or college diploma in business, public administration, statistics or a related field
  • A minimum of three (3) years of demonstrated experience as a developer for ServiceNow implementations
  • Demonstrated experience with different ServiceNow module (including, but not limited to ITSM, ITOM, ITBM, SAM Pro, HR, SecOps)
Additional Qualifications

The following will also be considered:

  • Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure
  • Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
  • Demonstrated experience working and leading discussions with a broad set of stakeholders
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