Account Manager and Front Desk Coordinator

1 month ago


North Vancouver, Canada West Van Irrigation Ltd. Full time

**About Us**:
West Van Irrigation and Cypress Landscape Lighting are dynamic, service-focused businesses in the field of residential and commercial irrigation design, installation, and service. We foster a culture of collaboration, accountability, and exceptional customer service, using modern technology to enhance our processes, communication, and service delivery.

**Role Description**:
We're seeking an Account Manager to join our team, someone who can be the driving force behind our continued growth. This role is not just about managing accounts; it's about ensuring our clients' needs are met and helping us maximize our existing accounts.

As our Account Manager, you'll be at the heart of our operations. Your role will involve nurturing relationships with our existing clients, including those in our valued annual membership program, while also processing incoming leads in collaboration with our marketing and management team. Your daily tasks will include coordinating multiple job assignments across various routes, aided by our software and mapping tools. Our comprehensive standard operating procedures will guide your work, ensuring efficiency and excellence.

**Skills and Experience**:

- Post-Secondary education in Business Administration, Sales and Marketing, Communications, or Data Management is an asset
- 3 to 5 years of account management experience
- Strong written and verbal communication skills in English
- Proven ability to manage multiple tasks and prioritize effectively
- Strong process discipline, organization, time management, and negotiation skills
- Tech-savvy, comfortable with CRM tools, MS Office, and Google Suite.

**Offer**:
We offer competitive living wages, an extended benefits package, business development training, and a sales bonus incentive. The final offer package is negotiable, depending on the skills and experience you bring to our team.

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$28.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- North Vancouver, BC V7P 1B7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (preferred)
- Scheduling and Dispatch: 1 year (preferred)
- CRM software: 3 years (required)

Work Location: In person

Expected start date: 2023-06-05



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