Director of Wow

**DIRECTOR OR WOW JOB DESCRIPTION**

**THE COMPANY - Get A Better Mortgage Inc.**

Get A Better Mortgage is a leading brokerage firm specializing in providing tailored mortgage solutions across Canada. With a commitment to excellence and customer satisfaction, we have established ourselves as industry leaders, delivering exceptional service and expertise to our clients.

At Get A Better Mortgage, we pride ourselves on our innovative approach to mortgage brokerage. With a dedicated team of close to 200 agents, we leverage cutting-edge technology and market insights to provide our clients with personalized mortgage solutions that meet their unique needs and goals.

As a company, we prioritize professional development, teamwork, and a culture of excellence. We foster an environment where our employees can thrive and grow, empowering them to deliver the best possible outcomes for our clients. Join us at Get A Better Mortgage and be part of a dynamic team dedicated to redefining the mortgage industry.

**PURPOSE**

The Director of Wow is a key player in our organization, responsible for cultivating love and appreciation with every interaction. This role focuses on generating new business and referrals from existing databases and social media platforms. The primary objective is to leave a positive and lasting impression, ensuring a squeaky-clean database, and fostering meaningful connections.

Overall, the Director of Wow should embody a customer-centric mindset, demonstrating a commitment to creating memorable and positive experiences for clients at every touchpoint.

**SKILLS & ATTRIBUTES**

Pleasant Outgoing Personality: A warm and engaging demeanor that shines through in person, over the phone, and on social media.

Strong Interpersonal Skills: A pleasant and outgoing personality with the ability to build and nurture positive relationships with clients, colleagues, and partners.

Detail-Oriented and Organized: A meticulous approach to tasks, ensuring all interactions are meaningful and contribute to a positive client experience.

Social Media Savvy: Comfortable using social media platforms for networking, engagement, and relationship-building. The Director of Wow should be able to identify opportunities for positive interactions and support.

Creativity: A creative mindset to come up with unique and memorable ways to surprise and delight clients, whether through events, gestures, or personalized interactions.

Team Collaboration: The Director of Wow often works closely with other team members, so the ability to collaborate and support colleagues, particularly in realtor and referral partner management, is crucial.

Adaptability: The capacity to adapt to changing situations and client needs, ensuring a responsive and flexible approach to delivering exceptional customer experiences.

Positive Attitude: A positive and enthusiastic attitude that inspires and motivates both clients and colleagues, contributing to a positive work culture.

**COMPENSATION**

Competitive compensation, designed to discourage turnover, with a bonus component tied to the generation of new business and leads.

**KEY TASKS**

Proactive Database Management

Social Media Engagement

Realtor and Referral Partner Management

Revitalize Cold and On-Hold Files

Team Celebration Coordination

**EXPERIENCE**

Experience in Customer Relations or Sales: Previous experience in customer relations, sales, or a client-facing role is beneficial. This could include experience in industries such as real estate, finance, or customer service.

Marketing and Social Media Knowledge: Familiarity with marketing principles and a good understanding of social media platforms to effectively engage with clients and build an online presence is beneficial.

This role is crucial in shaping the perception of our organization and building lasting relationships. The Director of Wow plays a pivotal role in driving new and repeat business and fostering a culture of appreciation within and beyond our network.

**VIDEO RESUME REQUIREMENT**

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- management: 1 year (preferred)

Ability to Commute:

- Etobicoke, ON M8Y 1K5 (required)

Ability to Relocate:

- Etobicoke, ON M8Y 1K5: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-07