Customer Service Representative

6 months ago

Joliette, Canada BMO Financial Group Full time

32 Place Bourget sud Joliette Quebec,J6E 5E7

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From

  • Customer Service Representative

    1 month ago

    Joliette, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Joliette is seeking a highly motivated Customer Service Representative to join our team. As a Cashier, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    6 months ago

    Joliette, Canada Intelcom Full time

    Ride the next mile with us! Translatable Rich Text- Operations Customer Service Representative- Why choose Intelcom and become one of our Operations Customer Service Representative?- You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a...

  • Customer Service Representative

    7 days ago

    Joliette, Quebec, Canada Gestion Cejemar Inc. Full time

    Job DescriptionGestion Cejemar Inc. is seeking a Customer Service Representative to join our team. This role requires exceptional communication skills, a friendly demeanor, and the ability to work in a fast-paced environment.Key Responsibilities:Customer Service: Address customer complaints or concerns, provide assistance with special needs, and ensure...

  • Customer Service Representative

    1 month ago

    Joliette, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative - Food Counter to join our team at beBee Professionals in Joliette. In this role, you will be responsible for taking customer orders, preparing food items, and providing exceptional customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items according to customer...

  • Operations Customer Service Representative

    6 months ago

    Joliette, Canada Intelcom Full time

    Prêt à relever le défi ? Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...

  • Operation Customer Service Representative

    5 months ago

    Joliette, Canada Intelcom Full time

    Prêt à relever le défi ? Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...

  • Customer Service Representative

    2 months ago

    Joliette, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Joliette. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    5 months ago

    Joliette, Canada BMO Financial Group Full time

    32 Place Bourget sud Joliette Quebec,J6E 5E7 Recherchons étudiant qui désire travailler pendant ses études et faire carrière au sein de la Banque De Montréal Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers....

  • Customer Service Representative

    1 month ago

    Joliette, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Sales Associate to assist customers, provide exceptional service, and contribute to the overall success of our store.Key Responsibilities:Provide excellent customer service and support.Maintain knowledge of products and promotions to provide accurate information.Process transactions and handle cash register operations.Organize and...

  • Service Excellence Representative

    1 month ago

    Joliette, Quebec, Canada beBee Professionals Full time $35,000 - $45,000

    We are looking for a Service Excellence Representative to join our team at beBee Professionals. In this role, you will be responsible for delivering exceptional customer service, resolving issues, and providing information about our products and services.Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide...

  • Professional Client Service Representative

    1 week ago

    Joliette, Quebec, Canada Royal Bank of Canada> Full time

    Enhance Your Career as a Professional Client Service RepresentativeWe are seeking a highly motivated and client-focused individual to join our team as a Professional Client Service Representative. In this role, you will be responsible for delivering exceptional service to our clients, building strong relationships, and driving business growth.About the...

  • Customer Service Representative

    5 months ago

    Joliette, Canada Couche-Tard Full time

    1015, Rue Papineau, Joliette, Quebec J6E 2L8 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $16.25 (prime incluse**) Salaire de nuit: $19.25 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais sur presque tout...

  • Customer Service Representative

    5 months ago

    Joliette, Canada Couche-Tard Full time

    501 Rue De Lanaudière, Joliette, Quebec J6E 3M3 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $16.25 (prime incluse**) Salaire de nuit: $19.25 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais sur presque...

  • Outside Sales Representative

    5 months ago

    Joliette, Canada CDE Électrique Full time

    Outside Sales Representative ‎ Status: Regular, Full time ‎ **Location**: Joliette, Quebec ‎ Reporting to the Business Centre Manager, the Outside Sales Representative develops profitable sales and ensures that customers' expectations are consistently met, maximizing our market share. MAIN RESPONSILIBITIES: - Develop account strategies that meet...

  • Sales Representative

    5 months ago

    Joliette, Canada Cellcom Communications Full time

    Founded in 1985, Cellcom Communications, **Authorized Bell Dealer**, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team! We are currently looking for a **Sales Representative** to join our team at **Bell Joliette.** **This is what we offer...

  • Client Service Representative

    5 months ago

    Joliette, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    6 months ago

    Joliette, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Service Delivery Expert

    2 months ago

    Joliette, Quebec, Canada beBee Professionals Full time $35,000 - $45,000

    {"h1": "Customer Service Representative","p": "At beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and...

  • Customer Service Ambassador

    1 month ago

    Joliette, Quebec, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a skilled Customer Service Ambassador to provide exceptional support to our clients. Key responsibilities include handling customer inquiries, providing product information, and resolving complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products...

  • Inside Sales Representative

    5 months ago

    Joliette, Canada Guillevin International Full time

    Inside Sales Representative Status: Regular, Full time **Location**: Joliette, Quebec Job Description Reporting to the Business Center Manager, the Inside Salesperson is expected to interact with customers by taking their orders, answering price inquiries, providing technical information and helping them solve problems. The Inside Salesperson must also be...