Retail Lending Officer

6 months ago

Hamilton, Canada Scotiabank Full time

Requisition ID: 201079

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**What your role will be**

The incumbent is responsible for credit quality objectives, customer satisfaction goals, and operational effectiveness objectives.

**What you will be doing**

Supervises the adjudication of indirect loans and leases as well as preparing and escalating exception credits up to Team Leads and the Adjudication Centre of Expertise (ACE) by:

- Reviewing key information required to make credit decision.
- Making approval/decline decisions based on Retail Loan Policy.
- Reviewing all internal correspondence, reports etc. promptly and accurately ensuring the message contained is clear to the reader.

Identifies potential improvements to Retail Lending processes and policies and provides recommendations to Dealer Finance Centre (DFC) Management and/or ACE.
- Obtaining continuous feedback from others on barriers to productivity and to providing fast decision turnaround that they are finding related to the above instructions.
- Documenting findings and providing a recommendation to the DFC Management to change the process or policy based on positive business benefits with the support of DFC Management, Automotive Finance and Lending Support.

Maintains the customer relationship, ensures good quality customer service, while ensuring the dealer understands the rationale behind declines or requests for more information. The incumbent is the first level of contact for issues/concerns from the dealer on specific loan/lease decisions. Handling calls from dealers to ensure dealer understanding of declines/requests for more data in the following circumstances:

- Where the call can’t be handled by the Customer Service Representative (doing so would impact productivity; comprehension of the rationale for the decision is complex),
- The customer relationship is volatile or at risk.
- Resolving calls to the satisfaction of the customer while adhering to Bank policy and guidelines.
- Preparing correspondence in a manner that reflects Bank policies and guidelines while conveying a tone that protects the integrity of the customer.

Following specific disciplines relative to the business unit, e.g. legislative / compliance / regulatory requirements:

- Ensuring compliance to AML (Anti-Money Laundering) and KYC (Know Your Customer) policies.
- Ensuring adherence to Information, Security and Policy Privacy Requirements.
- Occupational Health & Safety Officer as assigned.

**What you need to succeed**
- Extensive knowledge of retail lending indirect products and other retail products
- Proven ability to make credit decisions using sound sense of judgement
- In-depth understanding of all credit policies covered in the Indirect Retail Lending Policy Bulletin and the DVLP Monograph
- Solid knowledge of commercial deposit and retail products
- Effective communication, organization, analytical, and problem-solving skills
- Strength in ability to negotiate/mediate between multiple groups with potential for conflicting priorities/sense of urgency
- Effective interpersonal and management skills
- Working knowledge of the Bank’s ALS COM Retail Loan/Lease adjudication system

**Working Conditions**
- The Retail Lending Officer executes their duties in a hybrid work environment (office location 120 King Street, Hamilton, ON, Canada) Hours of operation are Monday - Thursday 7:30am - 11:00pm, Fridays 7:30am - 9:00pm, Saturdays 8:00am - 8:30pm, and Sundays 10:30am - 7:00pm
- you will be scheduled within these times.
- Comfortable working in target-based environment
- Comfortable managing client relationships to meet tight deadlines

Location(s): Canada : Ontario : Hamilton

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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