Manager - Dark Horse Cafe

1 week ago

Toronto, Canada Big League Food Company Retail Inc. Full time

**Hiring Cafe Manager for multiple locations**

Location 1 - 100 Queens Quay East,

Location 2 - 630 Queen st East,

Location 3 - Canary 416 Front st,

Location 4 - 120 Geary ave,

Location 5 - 1187 St. Clair ave W.

**Expected hours: 35-40 hours per week**

**Hourly wage from $20.00-$22.00 per hour (Plus Tips)**

**About Dark Horse**

Dark Horse Espresso Bar is a pioneer in the Toronto specialty coffee community and has become a spot attracting those who like great coffee, handmade pastries, and a comfortable environment. The inspiration for Dark Horse came from a desire to create an environment where people would feel a sense of belonging. A place where they could come to relax, reflect or socialize, and re-energize with seriously great coffee. Over the past 15 years, we have evolved from one beloved neighbourhood cafe to a collection of six shops in vibrant neighborhoods across the city.

**About the Position**

**Working Conditions**

The Manager will report to Dark Horse’s GM and assistant GM but will work hand
- in-hand with the broader management team. Manager is expected to work full time hours (35-40/wk) in a manner that balances their personal needs against business performance.

**Responsibilities**
- Oversee the team and build a positive and inclusive workplace culture for both staff and customers
- Support the HR department and DH management team in all people related functions including hiring, onboarding, training, evaluations and promotions
- Engage with both the local geographical community and coffee community as an ambassador with a focus on building positive relationships and enhancing the Dark Horse brand
- Manage financial performance by growing top line sales and controlling key cost categories (labor and COGS)
- Lead all ordering, inventory management, storage and display related functions in a manner that optimizes waste and top-line sales
- Personally deliver outstanding customer service and ensure that all staff members understand the importance of customer service
- Study and understand Dark Horse’s product offering with a specific focus on coffee related knowledge
- Act as a bridge between Dark Horse executive and retail staff to execute company-wide objectives and identify new opportunities (both large and small)
- Execute Dark Horse process including but not limited to tip allocations, cash management, store cleanliness, ordering, systems (7 shifts & POS), food safety, health & safety, hiring and make recommendations as to how these systems can be refined and improved
- Act as store-level owner and by troubleshooting issues, filling-in on the floor and supporting when issues arise as necessary

**Required Knowledge, Skills & Abilities**
- Management level experience relating to cafés or food operations
- A proven executor that has participated the successful growth of food properties
- Experience managing inventory and balancing quality and cost effectively
- Well-developed personal brand and a proven ability to build relationships across an industry or sector; connections in Toronto coffee a plus
- Comfortable with key hospitality software including POS, scheduling and purchasing systems
- Highly accountable and well-organized, with an ability to oversee a team of staff and prioritize multiple projects effectively
- An insatiable curiosity and willingness to learn, anchored in a constant pursuit of personal development
- Collaborative and innovative consensus builder that solicits 360-degree feedback and can inspire and influence staff, consumers and other stakeholders
- A positive ambassador with strong communication skills and a genuine kindness, thoughtfulness and a sense that the glass is always at least half full

**What we Offer**
- A fast-paced environment with ambitious growth and plenty of opportunity to grow
- Delicious bakery products to delight your senses

Pay: $20.00-$22.00 per hour

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